2. How to Login to the Wishes App
2. How to Login to the Wishes App
Welcome back to the Wishes App! This guide will help you navigate the login process, ensuring you can access your account seamlessly. Follow the steps below to log in to your account and continue your fundraising journey.
Logging In
If you're an existing user looking to access your account, follow these steps to log in to the Wishes App.
Step 1: Open the Wishes App
- Action: Launch the app on your device.
- Description: You will see the home screen displaying a list of stories and fundraisers.
Step 2: Initiate the Login Process
- Action: Press the "Signing" button located at the bottom right corner of the screen.
- Description: This action will open the login interface where you can enter your credentials.
Step 3: Enter Your Email Address
- Action: In the login area, enter your registered email address.
- Description: Ensure you use the email address associated with your Wishes App account.
Step 4: Handle Account Verification
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Scenario 1: Non-Existing Account
- Issue: If the email address entered does not correspond to an existing account, an error message will appear.
- Solution: Double-check your email address for typos or use a different email associated with your account. If you don't have an account, consider registering for one.
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Scenario 2: Existing Account
- Action: If the account exists, a confirmation code will be sent to your email.
- Description: This code is required to verify your identity and authorize your login.
Step 5: Retrieve and Enter the Confirmation Code
- Action: Check your email inbox for the confirmation code sent by Wishes.
- Description: Open the email and locate the confirmation code provided.
- Action: Enter the confirmation code into the app.
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Scenario 1: Incorrect Code
- Issue: If the entered code is incorrect, a notice will inform you of the error.
- Solution: Verify the code entered for accuracy. Ensure there are no extra spaces or incorrect digits.
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Scenario 2: No Code Received or Wrong Code
- Action: If you did not receive the code or entered it incorrectly, you can request a new one.
- Description: Tap the "Request New Code" button.
- Note: A time limit will be displayed indicating when you can receive a new code.
- Action: Once the new code is received, enter it into the app.
Step 6: Complete the Login Process
- Action: After entering the correct confirmation code, press the "Sign In" button.
- Description: You will be successfully logged into your Wishes App account.
Step 7: Access Your Account
- Action: Upon successful login, you will be directed to the main interface where you can view and manage your stories and fundraisers.
- Description: You are now inside your account and can continue your fundraising activities.
Troubleshooting Login Issues
Email Address Not Recognized
- Issue: You receive an error message indicating that your email address is not associated with any account.
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Solution:
- Verify that you have entered the correct email address.
- Check for any typos or incorrect characters.
- If you do not have an account, consider registering by following the How to Register on the Wishes App.
Confirmation Code Not Received
- Issue: You did not receive a confirmation code in your email.
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Solution:
- Check your spam or junk folder for the confirmation email.
- Ensure that your email service is not blocking emails from Wishes.
- Request a new confirmation code by tapping the "Request New Code" button.
- Wait for the specified time limit before requesting another code.
Incorrect Confirmation Code
- Issue: You entered an incorrect confirmation code.
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Solution:
- Double-check the code entered for accuracy.
- Ensure there are no extra spaces or missing digits.
- Request a new confirmation code if you continue to encounter issues.
Account Locked or Inactive
- Issue: You are unable to log in due to account restrictions.
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Solution:
- Contact our support team at support@wishes.com for assistance.
- Provide necessary details to verify your identity and resolve the issue.
Need Assistance?
If you have any questions or need help during the login process, please contact our support team at support@wishes.com.
We're here to help you access your account and continue your fundraising journey with Wishes!
Next Steps: Using the Wishes App
After successfully logging in, you can continue to manage your fundraisers, create new stories, and engage with the community. Here are some actions you can take next:
- Create a New Story: Share your cause by writing a compelling title and description.
- Manage Fundraisers: Track your fundraising goals, donations, and progress.
- Explore Stories: Browse and support other fundraisers within the app.
- Update Profile: Edit your personal information and profile picture as needed.
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