5. How to Review a Story as a Beneficiary on the Wishes App
5. How to Review a Story as a Beneficiary on the Wishes App
Welcome to the Wishes App! This guide will help beneficiaries like Alison Smith navigate the process of reviewing and managing stories created on their behalf. Follow the steps below to access your stories, monitor fundraising progress, and claim funds once your goal is met.
Reviewing a Story Created for You
If someone has created a story on your behalf, you can easily review its details, monitor its progress, and claim the funds once the fundraising goal is achieved. Here's how to manage your beneficiary stories:
Step 1: Open the Wishes App
- Action: Launch the Wishes App on your device.
- Description: You will be directed to the home screen displaying a list of stories and fundraisers.
Step 2: Log In to Your Account
- Action: If you are not already logged in, tap the "Signing" button located at the bottom right corner of the screen.
- Description: Enter your registered email address and follow the login process as outlined in the How to Login to the Wishes App guide.
Step 3: Access the "Created by Others for Me" Section
- Action: Once logged in, navigate to your profile by tapping on your profile icon, typically located at the top right corner of the home screen.
- Description: In your profile, locate the "Created by Others for Me" section. This section lists all the stories that have been created on your behalf by other users, such as Lara Edison.
Step 4: Select the Relevant Story
- Action: Tap on the story you wish to review from the "Created by Others for Me" section.
- Description: This will open the detailed view of the selected story, allowing you to see all the information and progress related to it.
Step 5: Monitor Fundraising Progress
- Action: Within the story details, view the fundraising progress bar or percentage to monitor how much has been raised towards the goal.
- Description: Keep track of donations and see how close the story is to reaching the $100+ threshold required for claiming funds.
Step 6: Claiming Funds
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Condition: You can claim the funds once the total amount collected reaches $100 or more.
Step 6.1: Eligibility to Claim Funds- Requirement: Ensure that the fundraising goal has been met or exceeded ($100+).
- Note: Only beneficiaries can claim the funds; the story creator (e.g., Lara Edison) cannot claim money for stories created on someone else's behalf.
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Step 6.2: Initiate the Claim Process
- Action: In the story details, locate and tap the "Claim Funds" button once the fundraising goal is achieved.
- Description: This action will prompt you to provide necessary information for fund transfer, such as your payment details or bank account information.
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Step 6.3: Confirm Your Details
- Action: Enter and verify your payment information as required.
- Description: Ensure that all details are accurate to facilitate a smooth transfer of funds.
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Step 6.4: Submit the Claim
- Action: Tap the "Submit Claim" button to finalize the fund transfer request.
- Description: You will receive a confirmation message indicating that your claim has been submitted successfully.
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Step 6.5: Await Fund Transfer
- Description: Funds will be transferred to your provided account within the specified timeframe (e.g., 3-5 business days).
- Note: You will receive an email notification once the funds have been successfully transferred.
Step 7: Understanding Restrictions
- Restriction: As a beneficiary, you cannot edit the story created on your behalf.
- Explanation: Only the story creator (e.g., Lara Edison) has the permissions to make changes to the story details to ensure the integrity and consistency of the fundraising campaign.
Important Considerations
Story Ownership and Editing
- Ownership: While you can view and monitor the story, only the creator (e.g., Lara Edison) has the authority to edit or update the story.
- Reason: This restriction ensures that the fundraising campaign remains consistent and accurately represents the creator's intentions.
Fund Transfer Eligibility
- Minimum Amount: Funds can only be claimed once the story reaches a minimum of $100 in donations.
- Verification: Ensure your account is verified to facilitate smooth fund transfers.
Notifications and Updates
- Email Notifications: You will receive email updates regarding the progress of your story and fund transfers.
- App Notifications: Enable notifications in the app settings to stay informed about important events related to your stories.
Troubleshooting Story Review Issues
Unable to See Stories in "Created by Others for Me"
- Issue: The "Created by Others for Me" section does not display any stories.
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Solution:
- Verify Account Registration: Ensure that you are logged into the correct Wishes App account associated with the stories created for you.
- Check Permissions: Confirm that someone has indeed created a story on your behalf.
- Update App: Make sure you are using the latest version of the Wishes App.
- Contact Support: If the issue persists, reach out to our support team for assistance.
Unable to Claim Funds Despite Reaching Goal
- Issue: The "Claim Funds" button is not available even after reaching the $100+ fundraising goal.
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Solution:
- Verify Fundraising Goal: Double-check that the total amount raised meets or exceeds $100.
- Ensure Account Verification: Make sure your account is fully verified to process fund transfers.
- Stable Internet Connection: Ensure you have a stable internet connection while attempting to claim funds.
- Retry Claiming: Attempt to claim the funds again after verifying the above steps.
- Contact Support: If you continue to experience issues, contact our support team for further assistance.
Not Receiving Confirmation Email for Fund Claim
- Issue: You did not receive a confirmation email after submitting a fund claim.
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Solution:
- Check Spam/Junk Folder: The email might have been filtered into your spam or junk folder.
- Verify Email Address: Ensure that the email address associated with your account is correct.
- Resend Confirmation: If available, use the app's option to resend the confirmation email.
- Contact Support: If the email still does not arrive, reach out to our support team for help.
Unable to Claim Funds Due to Verification Issues
- Issue: Your account is not verified, preventing you from claiming funds.
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Solution:
- Complete Verification: Follow the verification process outlined in the How to Register on the Wishes App guide to verify your account.
- Provide Accurate Information: Ensure that all required information is accurate and up-to-date.
- Contact Support: If you encounter issues during verification, contact our support team for assistance.
Error Messages During Fund Claim
- Issue: Encountering error messages when attempting to claim funds.
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Solution:
- Read the Error Message: Understand the specific issue indicated by the error message.
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Common Solutions:
- Incorrect Payment Details: Verify and update your payment information.
- Technical Glitches: Restart the app and try again.
- Pending Verifications: Ensure all necessary verifications are complete.
- Contact Support: If the problem persists, provide the error details to our support team for resolution.
Need Assistance?
If you have any questions or need help during the story review or fund claiming process, please contact our support team at support@wishes.com.
We're here to help you effectively manage your beneficiary stories and ensure you receive the support you need with Wishes!
Next Steps: Managing Your Beneficiary Stories
After successfully reviewing your story and claiming funds, you can continue to engage with your fundraising efforts and support your cause. Here are some actions you can take next:
- Share Your Story: Promote your story on social media and other platforms to attract more donors.
- Track Donations: Monitor the donations you receive and update your fundraising goals as needed.
- Engage with Donors: Respond to comments and messages from donors to build a supportive community around your story.
- Update Personal Information: Ensure your profile and contact information are up-to-date to facilitate smooth fund transfers.
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