8. How to Receive Funds on the Wishes App
8. How to Receive Funds on the Wishes App
Welcome to the Wishes App! This guide will help you navigate the process of receiving and managing the funds collected through your fundraising stories. Follow the steps below to ensure you can effectively monitor donations, claim funds, and review transaction details.
Receiving and Claiming Funds
After your story has been active and donations start coming in, it's essential to manage the funds effectively. This section will guide you through checking incoming donations, claiming collected funds, and reviewing transaction histories.
Step 1: Access Your Story
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will see the home screen displaying a list of stories and fundraisers.
- Action: Navigate to your profile by tapping on your profile icon, typically located at the top right corner of the home screen.
- Description: In your profile, locate the "Created on behalf" section (if applicable) or the list of your own created stories.
Step 2: Select the Relevant Story
- Action: Tap on the story from which you are receiving funds.
- Description: This will open the detailed view of the selected story, displaying information such as the fundraising goal, progress, and categories.
Step 3: Check Incoming Donations by Category
- Action: Within the story details, locate the fundraising progress section.
- Description: Here, you will see the total amount collected, broken down by categories.
- Action: Review the amounts collected for each category to assess whether they meet your purchasing needs.
Step 4: Claim Collected Funds
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Condition: You can claim the funds once you have collected approximately the amount needed for your purchases.
Step 4.1: Initiate the Claim Process- Action: Press the "Claim Collected Funds" button within the story details.
- Description: This action will prompt you to review the story summary and the details of each category.
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Step 4.2: Review Story Summary and Category Details
- Description: A summary of your story will be displayed, including the total funds collected and each category's specifics.
- Note: Some parts of the collected amount might still be pending (e.g., awaiting confirmation from donors).
Step 5: View Transaction History
- Action: Click on any category card within the story details.
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Description: This will open the transaction history for that specific category, providing detailed information about each donation.
Step 5.1: Understand Transaction Statuses-
Status Types:
- Complete: The donation has been successfully processed and is available for withdrawal.
- Pending: The donation is still in process and will be confirmed shortly.
- Failed: The donation could not be processed due to an error.
- Canceled: The donor has canceled the donation.
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Status Types:
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Step 5.2: Manage Transactions
- Action: Review the status of each transaction to determine the available funds for claiming.
- Note: Only complete transactions are eligible for immediate fund withdrawal.
Step 6: Finalize Fund Claiming
- Action: After reviewing the transaction history and ensuring that the required funds are available, proceed to finalize the claim.
- Description: Follow the on-screen prompts to provide necessary payment information or confirm existing details for fund transfer.
- Action: Confirm the claim to initiate the transfer of funds to your specified account.
Step 7: Await Fund Transfer
- Description: Funds will be transferred to your account within the specified timeframe (e.g., 3-5 business days).
- Note: You will receive an email notification once the funds have been successfully transferred.
Important Considerations
Pending Transactions
- Explanation: Some donations may be marked as pending due to processing delays or issues with donor payments.
- Action: Regularly check the transaction history to monitor the status of pending donations.
- Note: Pending funds will become available once the transactions are confirmed.
Handling Failed or Canceled Transactions
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Failed Transactions:
- Issue: Donations marked as failed could not be processed.
- Solution: Contact support or reach out to the donor if possible to resolve the issue.
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Canceled Transactions:
- Issue: Donations marked as canceled have been withdrawn by the donor.
- Solution: Ensure that the remaining funds meet your requirements before claiming.
Minimum Fundraising Goal
- Requirement: Ensure that the total funds collected meet or exceed the minimum required amount before initiating a claim.
- Action: Regularly monitor the fundraising progress to know when you are eligible to claim funds.
Secure Payment Information
- Tip: Ensure that your payment details are accurate and secure to facilitate smooth fund transfers.
- Action: Update your payment information in your profile settings as needed.
Notifications and Alerts
- Action: Enable push notifications in the app settings to receive real-time updates about donations and fund transfer statuses.
- Benefit: Staying informed helps you manage your fundraising efforts more effectively.
Troubleshooting Fund Receiving Issues
Funds Not Appearing After Claim
- Issue: Claimed funds do not appear in your bank account or specified payment method.
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Solution:
- Verify Payment Details: Ensure that your payment information is correct.
- Check Transaction Status: Confirm that the claim was successfully submitted and processed.
- Contact Support: If the issue persists, reach out to our support team with details of the claim.
Unable to Claim Funds
- Issue: The "Claim Collected Funds" button is unresponsive or unavailable.
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Solution:
- Check Fund Availability: Ensure that you have sufficient complete transactions to meet the minimum claim requirement.
- Verify Account: Make sure your account is fully verified to process fund claims.
- Stable Internet Connection: Ensure you have a reliable internet connection.
- Update App: Make sure you are using the latest version of the Wishes App.
- Contact Support: If the problem continues, contact our support team for assistance.
Pending Funds Not Updating
- Issue: Pending transactions do not update to complete status.
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Solution:
- Wait for Processing: Allow some time for pending transactions to be processed.
- Refresh the App: Refresh your story details to check for updates.
- Contact Support: If funds remain pending beyond the expected timeframe, reach out to support.
Errors During Fund Claim
- Issue: Encountering error messages when attempting to claim funds.
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Solution:
- Read the Error Message: Understand the specific issue indicated.
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Common Solutions:
- Incorrect Payment Details: Verify and update your payment information.
- Technical Glitches: Restart the app and try again.
- Pending Verifications: Ensure all necessary verifications are complete.
- Contact Support: Provide error details to our support team for resolution.
Discrepancies in Fundraising Goals and Collected Amount
- Issue: The collected amount does not align with the set fundraising goals.
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Solution:
- Review Transactions: Check the transaction history for any discrepancies or failed transactions.
- Adjust Goals: If necessary, adjust your fundraising goals to match the available funds.
- Contact Support: If discrepancies persist, contact our support team for assistance.
Need Assistance?
If you have any questions or need help during the fund receiving process, please contact our support team at support@wishes.com.
We're here to help you effectively manage and claim your funds with Wishes!
Next Steps: Utilizing Your Funds
After successfully claiming your funds, you can proceed to utilize them according to your fundraising goals. Here are some actions you can take next:
- Track Your Spending: Use the funds responsibly to support your cause.
- Update Your Story: Share updates on how the funds are being used to keep donors informed.
- Express Gratitude: Thank your donors through the app to build a lasting supportive community.
- Create New Fundraisers: Continue your fundraising efforts by creating additional stories for new needs.
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