9. Receiving Email Notifications About Donations on the Wishes App (Wisher)
9. Receiving Email Notifications About Donations on the Wishes App (Wisher)
Welcome to the Wishes App! Staying informed about the donations your story receives is crucial for managing your fundraising efforts effectively. This guide will help you understand how to receive, view, and manage email notifications about donations made to your stories. Follow the steps below to ensure you never miss an important update from your donors.
Receiving Email Notifications About Donations
When a donor contributes to your story, you will receive an email notification detailing the donation. This ensures you are always aware of the support you are receiving and can promptly acknowledge your donors. Here’s how to manage and utilize these notifications effectively.
Step 1: Enable Email Notifications
Before you can receive email notifications about donations, ensure that email notifications are enabled in your Wishes App settings.
- Action: Open the Wishes App on your device and log in to your account.
- Action: Navigate to your profile by tapping on your profile icon, typically located at the top right corner of the home screen.
- Action: Tap on "Settings".
- Action: Select "Notifications".
- Action: Ensure that the "Email Notifications" toggle is turned ON.
- Description: Enabling this setting ensures that you receive email updates whenever a donation is made to your story.
Step 2: Creating and Managing Your Story
Ensure that your story is active and correctly set up to receive donations.
- Action: Create a story by following the How to Create a Story on the Wishes App guide.
- Action: Share your story with potential donors to start receiving donations.
- Description: Once your story is live, donors can begin contributing, triggering email notifications for each donation.
Step 3: Receiving an Email Notification
When a donor makes a donation to your story, you will receive an email notification with the following details:
- Donor’s Name: The name of the donor (e.g., Joe D).
- Donation Amount: The amount donated.
- Message from Donor (Optional): Any message or note the donor includes with their donation.
- Story Details: A link to your story on the Wishes App.
Example Email Notification
Subject: You’ve Received a New Donation on Your Wishes Story!
Body:
Hi Jane D,
Good news! Joe D has just donated $50 to your story, "Help Jane D Achieve Her Dream."
Donation Details:
- Donor: Joe D
- Amount: $50
- Message: "Happy to support your cause!"
You can view this donation and thank Joe directly by visiting your story here: View Your Story
Thank you for making a difference!
Best regards,
The Wishes Team
Step 4: Viewing Donations in the App
In addition to email notifications, you can view all donations directly within the Wishes App.
- Action: Open the Wishes App and log in to your account.
- Action: Navigate to your profile by tapping on your profile icon.
- Action: Select the "Created on behalf" section or the specific story you want to review.
- Action: Tap on the story to view detailed donation information.
- Description: Here, you can see a list of all donations, including donor names, amounts, and messages.
Step 5: Acknowledging Your Donors
It's a good practice to thank your donors to show appreciation and maintain engagement.
- Action: After receiving a donation notification, consider sending a personalized thank-you message through the app or via email.
- Description: Expressing gratitude helps build a supportive community and encourages future donations.
Managing Email Notifications
You can customize your email notification preferences to suit your needs. This ensures you receive only the notifications that are important to you.
Step 1: Access Notification Settings
- Action: Open the Wishes App and log in to your account.
- Action: Navigate to your profile by tapping on your profile icon.
- Action: Tap on "Settings".
- Action: Select "Notifications".
- Description: This will open the notification preferences menu.
Step 2: Customize Email Notifications
- Action: In the "Notifications" section, locate "Email Notifications".
- Action: Toggle the switch to ON or OFF based on your preference.
- Action: If available, specify the types of notifications you wish to receive via email (e.g., donations, comments, updates).
- Description: Customizing these settings allows you to manage the flow of information and avoid overwhelming your inbox.
Step 3: Update Email Address (If Needed)
Ensure that your email address is correct to receive notifications without issues.
- Action: In the "Settings" menu, select "Account".
- Action: Tap on "Email Address".
- Action: Update your email address if necessary and save the changes.
- Description: Keeping your email address up-to-date ensures that all notifications are delivered to the right inbox.
Troubleshooting Email Notification Issues
If you encounter issues with receiving email notifications about donations, follow the troubleshooting steps below.
Issue 1: Not Receiving Donation Emails
-
Possible Causes:
- Email notifications are disabled in app settings.
- Incorrect email address registered in the app.
- Emails are being filtered into spam or junk folders.
-
Solutions:
-
Check Notification Settings:
- Action: Ensure that "Email Notifications" are enabled in the Wishes App settings.
-
Verify Email Address:
- Action: Confirm that the email address associated with your Wishes App account is correct.
- Action: Update the email address if necessary.
-
Check Spam/Junk Folders:
- Action: Look for Wishes App emails in your spam or junk folders.
- Action: If found, mark them as "Not Spam" to ensure future emails are delivered to your inbox.
-
Whitelist Wishes App Emails:
- Action: Add support@wishes.com and other relevant Wishes App email addresses to your email provider’s whitelist or safe sender list.
- Description: This helps prevent emails from being inadvertently filtered out.
-
Check Notification Settings:
Issue 2: Receiving Duplicate Donation Emails
-
Possible Causes:
- Multiple email addresses registered to the same account.
- Glitches in the app causing duplicate notifications.
-
Solutions:
-
Check Registered Email Addresses:
- Action: Ensure that only one email address is associated with your Wishes App account.
- Action: Remove any duplicate or unused email addresses.
-
Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary glitches.
-
Update the App:
- Action: Ensure you are using the latest version of the Wishes App to benefit from bug fixes and improvements.
-
Contact Support:
- Action: If duplicates persist, reach out to our support team at support@wishes.com for assistance.
-
Check Registered Email Addresses:
Issue 3: Donation Emails Not Displaying Correct Information
-
Possible Causes:
- Errors in the donation processing system.
- Corrupted email templates.
-
Solutions:
-
Verify Donation Details in App:
- Action: Check the donation details within the Wishes App to ensure they match the email content.
-
Refresh Your Email:
- Action: Reload or refresh your email inbox to ensure you’re viewing the latest information.
-
Contact Support:
- Action: If discrepancies persist, provide detailed information to our support team at support@wishes.com so we can investigate and resolve the issue.
-
Verify Donation Details in App:
Issue 4: Unsubscribe from Donation Notifications
-
Action: If you wish to stop receiving donation-related email notifications:
- Action: Open the Wishes App and navigate to "Settings" > "Notifications".
- Action: Toggle "Email Notifications" to OFF.
- Description: This will prevent future donation emails from being sent to your inbox.
Need Assistance?
If you have any questions or need help managing your email notifications about donations, please contact our support team at support@wishes.com.
We're here to help you stay informed and engaged with your fundraising journey on Wishes!
Next Steps: Maximizing the Impact of Your Donations
After successfully receiving and managing your donation notifications, you can take additional steps to maximize the impact of your fundraising efforts:
- Thank Your Donors: Personally thank each donor to show appreciation and build lasting relationships.
- Share Your Story: Promote your story on social media and other platforms to attract more donors.
- Update Your Story: Regularly update your story with progress reports and new developments to keep donors informed and engaged.
- Track Your Donations: Use the app to monitor donation trends and adjust your strategies as needed.
- Engage with the Community: Respond to comments and messages from donors to foster a supportive community around your cause.
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