12. How to Choose Favorites on the Wishes App

Welcome to the Wishes App! This guide will help you navigate the process of marking stories as favorites, allowing you to easily access and support the causes that resonate most with you. Follow the steps below to efficiently manage your favorite stories and streamline your donation journey.

Choosing Favorites

Marking stories as favorites enables you to quickly find and support the fundraisers you care about the most. Whether you want to revisit a story later or prioritize your donations, the Favorites feature simplifies your experience on the Wishes App.

Step 1: Access the "Browse Stories" Section

• Action: Open the Wishes App on your device and log in to your account.
• Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
• Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
• Description: This will take you to the comprehensive list of available stories you can explore and support.

Step 2: Find a Story You Want to Favorite

• Action: Scroll through the list of stories to find one that resonates with you.
• Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
• Action: Tap on the "Donate" button to view more details if needed, or proceed directly to marking it as a favorite.

Step 3: Open the Desired Story

• Action: Tap on the story card you wish to mark as a favorite.
• Description: This will open the detailed view of the selected story, providing comprehensive information about the cause, progress, and donation options.

Step 4: Mark the Story as a Favorite

• Action: In the top right corner of the story details page, locate the "Favorite" button, typically represented by a heart icon.
• Action: Press the "Favorite" button.
• Description: Upon pressing, the heart icon will change its appearance (e.g., filled heart) to indicate that the story has been marked as a favorite.
• Visual Cue: A confirmation message or subtle animation may appear, reinforcing that the story is now in your favorites list.

Step 5: Verify the Story is Added to Favorites

• Action: Navigate back to the "Browse Stories" section by tapping the back arrow or using the menu.
• Description: Your favorite stories will now be easily identifiable, often highlighted or marked with a filled heart icon.
• Action: To further verify, proceed to the "Filters" section to view only your favorite stories.

Step 6: Use the "Only Favorite" Filter to View Your Favorites

• Action: In the "Browse Stories" section, locate and tap the "Filters" button.
• Description: This will open the filtering options to customize your browsing experience.
• Action: Select the "Only Favorite" filter.
• Description: This filter will display only the stories you have marked as favorites, allowing you to quickly access and review them.
• Visual Cue: The "Only Favorite" filter will be displayed as selected, often with an indicator showing the number of filters applied (e.g., "Filters Applied: 1").

Step 7: View and Manage Your Favorite Stories

• Action: After applying the "Only Favorite" filter, you will see a list of stories you have marked as favorites.
• Description: Each favorite story will be displayed with all relevant details, similar to the regular browsing interface.
• Action: To remove a story from your favorites, open the story details and tap the "Favorite" (heart) icon again to unmark it.
• Description: The heart icon will revert to its original state, indicating the story is no longer in your favorites list.

Additional Features and Tips

1. Managing Multiple Favorites

• Tip: You can mark up to unlimited stories as favorites, allowing you to curate a personalized list of causes you wish to support.
• Action: Regularly update your favorites based on your current interests and priorities.

2. Using Tags to Enhance Favorites

• Action: While browsing, use relevant tags to categorize your favorite stories further.
• Description: Tags like emergency, medical, education, etc., help you organize your favorites and make them easier to search within your favorites list.

3. Prioritizing Nearby Stories

• Tip: Combine the "Favorite" filter with geo-location filters to prioritize your favorites based on proximity.
• Action: Enable "Show Nearby First" in the "Filters" menu to see your favorite stories that are closest to your location.

4. Sharing Favorite Stories

• Action: Share your favorite stories with friends and family through social media, email, or messaging apps.
• Description: Promoting your favorites can help them reach a wider audience and attract more donors.

5. Regularly Reviewing Favorites

• Tip: Periodically review your favorites to ensure they still align with your interests and to remove any stories that are no longer relevant to you.

Troubleshooting Choosing Favorites Issues

Issue 1: Unable to Mark a Story as Favorite

• Possible Causes:
  1. App glitches or temporary bugs.
  2. Internet connectivity issues.
  3. The story has been removed or is no longer active.
• Solutions:
  1. Check Internet Connection:
     • Action: Ensure you have a stable internet connection.
  2. Restart the App:
     • Action: Close and reopen the Wishes App to resolve temporary issues.
  3. Update the App:
     • Action: Make sure you are using the latest version of the Wishes App available in your app store.
  4. Verify Story Status:
     • Action: Confirm that the story is still active and available to be favorited.
  5. Contact Support:
     • Action: If the issue persists, reach out to our support team at support@wishes.com for assistance.

Issue 2: Favorite Stories Not Appearing in "Only Favorite" Filter

• Possible Causes:
  1. The stories were not correctly marked as favorites.
  2. Filters are not properly applied.
  3. App glitches affecting the display of favorite stories.
• Solutions:
  1. Re-mark Stories as Favorites:
     • Action: Open the story details and ensure the "Favorite" (heart) icon is filled, indicating it is marked as a favorite.
  2. Reapply the "Only Favorite" Filter:
     • Action: Go to the "Filters" menu and select "Only Favorite" again to refresh the filter.
  3. Refresh the App:
     • Action: Pull down on the "Browse Stories" page to refresh the list.
  4. Restart the App:
     • Action: Close and reopen the Wishes App.
  5. Update the App:
     • Action: Ensure you are using the latest version of the app.
  6. Contact Support:
     • Action: If favorite stories still do not appear, contact our support team for help.

Issue 3: Unable to Unmark a Story as Favorite

• Possible Causes:
  1. App glitches preventing the unmarking action.
  2. Internet connectivity issues.
  3. The story has been removed or is no longer active.
• Solutions:
  1. Check Internet Connection:
     • Action: Ensure you have a stable internet connection.
  2. Restart the App:
     • Action: Close and reopen the Wishes App.
  3. Update the App:
     • Action: Make sure you are using the latest version of the app.
  4. Verify Story Status:
     • Action: Confirm that the story is still active and available.
  5. Contact Support:
     • Action: If you cannot unmark a favorite, reach out to our support team for assistance.

Issue 4: Heart Icon Not Responding

• Possible Causes:
  1. App not functioning correctly.
  2. Device-specific issues.
• Solutions:
  1. Force Close the App:
     • Action: Close the Wishes App completely and reopen it.
  2. Restart Your Device:
     • Action: Restart your smartphone or tablet to clear temporary issues.
  3. Update the App:
     • Action: Ensure that the Wishes App is up-to-date.
  4. Clear App Cache:
     • Action: Go to your device settings and clear the cache for the Wishes App.
  5. Reinstall the App:
     • Action: Uninstall and reinstall the Wishes App if problems persist.
  6. Contact Support:
     • Action: If the heart icon remains unresponsive, contact our support team at support@wishes.com.

Need Assistance?

If you have any questions or need help during the process of choosing and managing your favorite stories, please contact our support team at support@wishes.com.

We're here to help you effectively support the causes you care about with Wishes!

Next Steps: Enhancing Your Donation Experience

After successfully choosing and managing your favorite stories, you can take additional actions to maximize your impact and streamline your donation process:

• Donate to Favorite Stories: Easily access and donate to your favorite stories using the "Only Favorite" filter.
• Share Favorite Stories: Promote your favorite stories on social media and other platforms to help them reach a wider audience.
• Track Donation History: Monitor your past donations through your profile to keep track of your contributions.
• Engage with Story Creators: Leave encouraging comments or messages to build a supportive community around your favorite causes.
• Update Your Favorites: Regularly review and update your favorite stories to reflect your current interests and priorities.