14. How to Watch the Story Video in the Wishes App
14. How to Watch the Story Video in the Wishes App
Welcome to the Wishes App! Videos are a powerful tool that storytellers use to convey their message, share their journey, and connect with donors on a deeper level. This guide will help you navigate the process of watching videos associated with stories, enhancing your understanding and engagement with the causes you support.
Watching a Story's Video
Videos can provide a more immersive and personal insight into a story's purpose and impact. Here's how you can watch a video linked to a story on the Wishes App.
Step 1: Open the Wishes App
- Action: Launch the Wishes App on your device.
- Description: Ensure you are logged into your account to access all available stories and their features.
- Visual Cue: You will be directed to the home screen displaying a list of active stories and fundraisers.
Step 2: Navigate to "Browse Stories"
- Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
- Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.
Step 3: Select the Desired Story
- Action: Scroll through the list of stories to find the one you are interested in.
- Action: Tap on the story card to open its detailed view.
- Description: The story details page provides comprehensive information about the cause, fundraising progress, categories, and multimedia content.
Step 4: Locate the Video Icon
- Action: In the story details page, look for the video icon, typically represented by a play button or a video camera icon.
- Description: The video icon is usually positioned near the story's title, description, or within the media section.
- Visual Cue: A highlighted or animated play button indicates the presence of a video.
Step 5: Play the Video
- Action: Tap on the video icon to initiate playback.
- Description: The video will open in a new window or overlay within the app, allowing you to watch it without navigating away from the story.
- Interaction: Use the playback controls to play, pause, rewind, or adjust the volume as needed.
Step 6: Enjoy the Video Content
- Action: Watch the video to gain a deeper understanding of the story's purpose, the challenges faced, and the impact of your potential donation.
- Description: Videos often feature personal narratives, interviews, and visual representations of the cause, enhancing your connection to the fundraiser.
Important Considerations
Availability of Videos
- Condition: Videos are only available if the story creator (wisher) has provided a YouTube link during the story creation process.
- Explanation: If a wisher did not add a video, the video icon will not appear on the story details page, and no video will be available to watch.
- Tip: To enhance your donation experience, consider supporting stories that include videos, as they offer more comprehensive insights into the cause.
How to Add a Video to Your Story (For Story Creators)
If you are a story creator and wish to add a video to your fundraiser, follow these steps during the story creation process:
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Upload Your Video to YouTube:
- Ensure your video is uploaded to YouTube and set to public or unlisted.
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Copy the YouTube Link:
- Obtain the direct URL of your uploaded video.
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Paste the Link in the Wishes App:
- During story creation, paste the YouTube link in the designated "Video" field.
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Confirm and Submit:
- Verify that the video appears correctly on your story and proceed to submit your fundraiser.
Troubleshooting Watching Video Issues
Issue 1: Video Icon Not Displayed
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Possible Causes:
- The story creator did not add a video link during story creation.
- Technical issues preventing the video icon from appearing.
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Solutions:
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Verify Video Availability:
- Action: Check if the story description mentions the presence of a video.
- Note: If no video was added, the video icon will not be available.
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Contact the Story Creator:
- Action: Reach out to the story creator to inquire about adding a video.
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Refresh the App:
- Action: Pull down on the story details page to refresh the content.
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Update the App:
- Action: Ensure you are using the latest version of the Wishes App.
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Contact Support:
- Action: If you believe a video should be available but the icon is missing, contact our support team at support@wishes.com for assistance.
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Verify Video Availability:
Issue 2: Video Not Playing Correctly
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Possible Causes:
- Internet connectivity issues.
- Problems with the video file or YouTube link.
- App glitches affecting video playback.
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Solutions:
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Check Your Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the Video Playback:
- Action: Pause and play the video again to reset the playback.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Verify the Video Link:
- Action: Ensure the YouTube link is correct and the video is accessible.
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Update the App:
- Action: Make sure you are using the latest version of the app.
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Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
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Contact Support:
- Action: If the video still does not play, reach out to our support team at support@wishes.com with details of the issue.
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Check Your Internet Connection:
Issue 3: Unable to Access YouTube Video
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Possible Causes:
- Restrictions or blocks on YouTube in your region.
- The video is set to private or has been removed by the creator.
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Solutions:
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Check Video Availability on YouTube:
- Action: Open the YouTube link directly in your browser to verify its availability.
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Contact the Story Creator:
- Action: Inform the creator if the video is inaccessible and request a re-upload or alternative link.
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Use a VPN:
- Action: If regional restrictions are the issue, consider using a VPN to access YouTube.
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Contact Support:
- Action: If you encounter persistent issues, notify our support team at support@wishes.com.
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Check Video Availability on YouTube:
Need Assistance?
If you have any questions or need help during the process of watching a story's video, please contact our support team at support@wishes.com.
We're here to help you enhance your donation experience and fully engage with the causes you support on Wishes!
Next Steps: Enhancing Your Donation Experience
After successfully watching a story's video, you can take additional actions to maximize your engagement and support:
- Donate to the Story: Contribute directly to the cause after gaining a deeper understanding through the video.
- Share the Story: Promote the story to your network to attract more donors.
- Favorite the Story: Mark the story as a favorite to easily access and support it in the future.
- Leave a Comment: Engage with the story creator by leaving encouraging messages or questions.
- Track Donation Impact: Monitor updates and progress reports shared by the story creator to see the impact of your donation.
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