15. How to Donate with a Credit Card as a Non-Ambassador on the Wishes App

Welcome to the Wishes App! This guide will help you navigate the process of making donations using a credit card as a Non-Ambassador user. Whether you are supporting a cause for the first time or are a seasoned donor, follow the steps below to contribute seamlessly to the stories that matter most to you.

Donating with a Credit Card as a Non-Ambassador

As a Non-Ambassador user, you have the flexibility to donate to any story of your choice. However, certain features are restricted to Ambassadors to maintain a streamlined donation process. This section outlines the steps to make a donation using your credit card, manage your donation details, and understand the transaction statuses.

Step 1: Access the "Browse Stories" Section

• Action: Open the Wishes App on your device and log in to your account.
• Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
• Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
• Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.

Step 2: Select a Story to Donate To

• Action: Scroll through the list of stories to find one that resonates with you.
• Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
• Action: Tap on the "Donate" or "Donate Now" button associated with the story you wish to support.
• Description: This action will open the donation interface for the selected story.

Step 3: Enter the Donation Amount

• Action: In the donation interface, enter the total amount you wish to donate.
• Description: Clearly defining your donation amount helps the wisher understand the level of support you are providing.

Step 4: Choose the Donation Option

• Action: Select your preferred donation option from the available choices:
  1. Your Wallet
  2. Recurring Donation
  3. Credit Card
• Description: As a Non-Ambassador, opting for "Your Wallet" or "Recurring Donation" will prompt a suggestion to become an Ambassador.
• Action: To proceed without becoming an Ambassador, select the "Credit Card" option only.

Step 5: Proceed with Credit Card Donation

• Action: Tap on the "Credit Card" button to initiate the donation process.
• Description: As a Non-Ambassador, you can donate only to the current category associated with the story.
• Important: Unlike Ambassadors, Non-Ambassadors are restricted to donating to one category at a time to maintain focused support.

Step 6: Add a Personal Message (Optional)

• Action: If you wish to include a message with your donation, enter it in the "Add a Message" field.
• Description: Personalized messages help wishers understand your motivation and can provide encouragement.

Step 7: Select or Add a Credit Card

• Action: Choose an existing credit card from your saved options or add a new card.
  • Selecting an Existing Card:
    • Action: Tap on the desired card from your saved list.
    • Description: Your previously saved cards will be displayed for easy selection.
  • Adding a New Card:
    • Action: Tap on the "Add New Card" button.
    • Description: A menu will appear prompting you to enter your personal and card details.
• Action: Enter the following information if adding a new card:
  • Card Number: Enter your 16-digit credit card number.
  • Expiration Date: Input the card's expiration date (MM/YY).
  • CVV: Enter the 3-digit security code located on the back of your card.
  • First Name and Last Name: Provide the name as it appears on your card.
  • Address: Enter your billing address.
  • ZIP Code: Input the ZIP code associated with your billing address.
• Description: Ensure all entered information is accurate to facilitate a smooth transaction.

Step 8: Save the Credit Card

• Action: After entering your card details, tap the "Save Card" button.
• Description: Saving your card allows for quicker donations in the future and ensures your information is securely stored.
• Security Note: The Wishes App adheres to strict security protocols to protect your financial information.

Step 9: Confirm the Donation

• Action: Review your donation details and ensure all information is correct.
• Description: The "Pay for the Wisher" button is automatically selected, indicating that you, as the donor, will cover any associated fees.
  • Action: If you prefer to have the fees covered by the Wisher, toggle the "Pay for the Wisher" option OFF.
• Important: As a Non-Ambassador, you cannot choose the "Fund Instantly" option. This feature is reserved for Ambassador users to enable immediate fund transfers.
• Action: Tap the "Donate" button to finalize your donation.

Step 10: Receive Donation Confirmation

• Action: Upon successful donation, you will receive a confirmation message within the app.
• Description: A receipt or summary of your donation will also be sent to your registered email address for your records.

Step 11: Verify Your Donation

• Action: To confirm your donation, navigate to the "View All Donors" section located at the bottom of the story page.
• Description: Here, you can see a list of all donors, with your donation appearing at the top of the list.
• Status: Your donation will be listed under the relevant category (e.g., Animals/Vet) with a "Pending" status.

Step 12: Check Transaction on the BRN Dashboard

• Action: Open the BRN Dashboard to review your transaction details.
• Description: Here, you will see both the fee transaction (e.g., $1.80) and the main transaction (e.g., $50.00) with a "Pending" status.
• Note: As a donor, you are responsible for paying the fee associated with your donation.
• Total Amount: Your Dashboard will display the total amount (e.g., $51.80) under your transactions, marked as "Pending".

Step 13: Manage Your Transaction

• Action: Tap on the transaction record in your Dashboard to view detailed information.
• Description: You can monitor the status of your donation and understand the breakdown of fees and main contributions.
• Important: As a donor, you have the ability to cancel the transaction before a specified deadline (e.g., tomorrow at 12:11 PM). This is due to the inability to make an instant donation as a Non-Ambassador, resulting in the transaction having a "Waiting" status until the deadline.

Important Considerations

Donation Restrictions for Non-Ambassadors

• Single Category Donation: As a Non-Ambassador, you can donate only to one category per transaction. This ensures focused support for specific aspects of a story.
• Fee Responsibility: By default, you are responsible for paying any transaction fees associated with your donation. You can opt to have the Wisher cover these fees if desired.
• Fund Instantly Unavailable: The "Fund Instantly" feature is not available to Non-Ambassadors. To access this feature, consider becoming an Ambassador through the app's promotion.

Transaction Statuses

• Pending: Indicates that the donation and associated fees are being processed. You can cancel the transaction before the deadline to prevent the donation from going through.
• Complete: Once processed, the transaction will be marked as complete, and the funds will be available for the Wisher.
• Failed or Canceled: Transactions may fail or be canceled due to various reasons, such as incorrect card details or cancellation by the donor.

Security and Privacy

• Secure Transactions: The Wishes App employs advanced encryption and security measures to protect your financial information.
• Privacy: Your personal and donation details are kept confidential and are only accessible to you and the relevant Wisher.

Troubleshooting Donation Issues

Issue 1: Unable to Donate Using Credit Card

• Possible Causes:
  1. Incorrect credit card information.
  2. Insufficient funds or credit limit.
  3. App or server glitches.
• Solutions:
  1. Verify Card Details:
     • Action: Ensure all credit card information entered is accurate, including card number, expiration date, CVV, and billing address.
  2. Check Funds Availability:
     • Action: Confirm that your credit card has sufficient funds or credit limit to cover the donation amount and associated fees.
  3. Update the App:
     • Action: Make sure you are using the latest version of the Wishes App.
  4. Restart the App:
     • Action: Close and reopen the Wishes App to resolve temporary issues.
  5. Contact Your Bank:
     • Action: Reach out to your bank to ensure there are no blocks or restrictions on your card.
  6. Contact Support:
     • Action: If the issue persists, contact our support team at support@wishes.com for assistance.

Issue 2: Donation Not Appearing in "View All Donors"

• Possible Causes:
  1. Transaction is still pending.
  2. App synchronization issues.
• Solutions:
  1. Wait for Processing:
     • Action: Allow some time for the transaction to process and appear in the donor list.
  2. Refresh the App:
     • Action: Pull down on the "View All Donors" section to refresh the list.
  3. Check Transaction Status:
     • Action: Review the transaction status in your BRN Dashboard to ensure it has been processed.
  4. Contact Support:
     • Action: If your donation still does not appear after a reasonable time, reach out to our support team for assistance.

Issue 3: Unable to Cancel a Pending Transaction

• Possible Causes:
  1. The cancellation window has passed.
  2. Technical issues preventing cancellation.
• Solutions:
  1. Verify Cancellation Deadline:
     • Action: Ensure you are attempting to cancel the transaction before the specified deadline (e.g., tomorrow at 12:11 PM).
  2. Check Transaction Status:
     • Action: Confirm the transaction is still in a "Pending" or "Waiting" status.
  3. Restart the App:
     • Action: Close and reopen the Wishes App to refresh the transaction status.
  4. Contact Support:
     • Action: If you are within the cancellation window but still unable to cancel, contact our support team immediately for assistance.

Issue 4: Duplicate Donations

• Possible Causes:
  1. Accidental multiple taps on the "Donate" button.
  2. App glitches causing duplicate transactions.
• Solutions:
  1. Check Transaction History:
     • Action: Review your BRN Dashboard to identify any duplicate transactions.
  2. Cancel Duplicate Transactions:
     • Action: If duplicates are identified and still pending, cancel them before the deadline.
  3. Restart the App:
     • Action: Close and reopen the app to prevent further duplicate transactions.
  4. Contact Support:
     • Action: Inform our support team about the duplicate donations for resolution and possible refunds.

Need Assistance?

If you have any questions or need help during the donation process, please contact our support team at support@wishes.com.

We're here to help you contribute effectively and ensure a smooth donation experience with Wishes!

Next Steps: Maximizing Your Donation Experience

After successfully donating using your credit card as a Non-Ambassador, you can take additional actions to enhance your engagement and support for the causes you care about:

• Track Your Donations: Monitor your donation history through your profile and the BRN Dashboard to keep track of your contributions.
• Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
• Share Your Support: Share the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
• Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
• Update Payment Information: Manage and update your saved credit cards in your profile settings for convenient future donations.