16. How to Subscribe to Ambassador on the Wishes App
16. How to Subscribe to Ambassador on the Wishes App
Welcome to the Wishes App! Becoming an Ambassador enhances your fundraising capabilities, offering additional features and benefits to support the causes you care about. This guide will walk you through the process of subscribing to the Ambassador program, ensuring a smooth and informed upgrade to your account.
Subscribing to Ambassador
As an Ambassador, you gain access to exclusive features that amplify your fundraising efforts and provide a more streamlined donation process. Follow the steps below to subscribe to the Ambassador program, whether you choose to use an existing credit card or add a new one.
Step 1: Access Your Profile
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Profile" button located in the menu at the bottom of the screen.
- Description: This will take you to your personal profile, where you can view and manage your personal information and created stories.
Step 2: Initiate the Ambassador Subscription
- Action: Within your profile, locate and tap the "Become an Ambassador" button.
- Description: This button is typically positioned prominently to encourage users to upgrade their accounts.
- Action: Upon tapping, you will be redirected to the Ambassador subscription page.
Step 3: Review Subscription Details
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Description: On the Ambassador subscription page, you will find the following information:
- Subscription Fee: The amount required to become an Ambassador.
- Benefits: A detailed list of the advantages and additional features available to Ambassadors.
- Payment Options: Options to select your preferred payment method.
- Action: Review the subscription fee and the associated benefits to understand the value of upgrading your account.
Step 4: Select a Payment Method
- Description: To proceed with your Ambassador subscription, you need to select a payment method. You have the option to use an existing saved credit card or add a new credit card.
- Action: Tap on the "Select Card" button to choose your preferred payment method.
Situation #1: Using an Existing Saved Credit Card
- Action: Tap on the "Select Card" button.
- Description: A list of your already saved credit cards will be displayed.
- Action: Choose the desired credit card by tapping on it.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
- Description: Upon confirmation, your payment will be processed using the selected card.
- Result: After a successful payment, you will become an Ambassador. A confirmation indicator (e.g., an "Ambassador" badge) will appear in the top-left corner of your profile page.
Situation #2: Adding a New Credit Card for Payment
- Action: Tap on the "Add New Card" button within the payment options menu.
- Description: A form will appear prompting you to enter your credit card and personal information.
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Action: Fill in the required fields:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Enter the 3-digit security code located on the back of your card.
- First Name and Last Name: Provide the name as it appears on your card.
- Address: Enter your billing address.
- ZIP Code: Input the ZIP code associated with your billing address.
- Description: Ensure all information is accurate to facilitate a smooth transaction.
- Action: After completing the form, tap the "Save Card" button.
- Description: Your new credit card will be saved for future use.
- Action: Confirm your choice by selecting the newly added card from the list.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
- Description: Upon confirmation, your payment will be processed using the new card.
- Result: After a successful payment, you will become an Ambassador. A confirmation indicator (e.g., an "Ambassador" badge) will appear in the top-left corner of your profile page.
Important Considerations
1. Subscription Fees
- Detail: The Ambassador subscription fee grants you access to enhanced features that facilitate more effective fundraising.
- Action: Ensure you have sufficient funds in your selected credit card before initiating the payment to avoid transaction failures.
2. Security of Payment Information
- Detail: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Tip: Regularly update your credit card information and monitor your transactions for any unauthorized activities.
3. Benefits of Being an Ambassador
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Detail: Ambassadors receive exclusive benefits such as:
- Priority Support: Access to dedicated support channels.
- Enhanced Visibility: Higher placement of your stories in browsing lists.
- Advanced Analytics: Detailed insights into your fundraising performance.
- Multiple Category Donations: Ability to donate to multiple categories simultaneously (for Ambassadors only).
4. Canceling Your Ambassador Subscription
- Detail: If you decide to cancel your Ambassador subscription, you can do so through your profile settings.
- Action: Navigate to "Profile" > "Settings" > "Subscription" and follow the prompts to cancel your subscription.
- Note: Ensure you understand the cancellation policy, including any potential refunds or remaining benefits post-cancellation.
Troubleshooting Ambassador Subscription Issues
Issue 1: Unable to Access the "Become an Ambassador" Button
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Possible Causes:
- App glitches or temporary bugs.
- Internet connectivity issues.
- Already being an Ambassador.
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Solutions:
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Verify Current Status:
- Action: Check if you already hold the Ambassador status by looking for the "Ambassador" badge in your profile.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App available in your app store.
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Contact Support:
- Action: If the button is still inaccessible, reach out to our support team at support@wishes.com for assistance.
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Check Internet Connection:
Issue 2: Payment Failure During Subscription
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Possible Causes:
- Incorrect credit card information.
- Insufficient funds or credit limit.
- Technical issues with the payment gateway.
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Solutions:
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Verify Card Details:
- Action: Ensure all credit card information entered is accurate, including card number, expiration date, CVV, and billing address.
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Check Funds Availability:
- Action: Confirm that your credit card has sufficient funds or credit limit to cover the subscription fee.
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Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Use a Different Card:
- Action: Try using another saved card or add a new credit card.
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Update the App:
- Action: Ensure you are using the latest version of the Wishes App.
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Contact Your Bank:
- Action: Reach out to your bank to ensure there are no blocks or restrictions on your card.
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Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
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Verify Card Details:
Issue 3: Unable to Confirm Payment
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Possible Causes:
- Incomplete form submission.
- App glitches preventing confirmation.
- Internet connectivity issues.
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Solutions:
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Complete All Required Fields:
- Action: Ensure all personal and card information fields are filled out correctly.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Update the App:
- Action: Make sure you are using the latest version of the app.
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Contact Support:
- Action: If you are still unable to confirm the payment, reach out to our support team for assistance.
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Complete All Required Fields:
Issue 4: Ambassador Status Not Reflecting After Payment
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Possible Causes:
- Payment is still processing.
- App synchronization issues.
- Technical glitches.
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Solutions:
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Wait for Processing:
- Action: Allow some time for the payment to process and the status to update.
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Refresh the App:
- Action: Pull down on your profile page to refresh the information.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Check Email Confirmation:
- Action: Look for a confirmation email regarding your Ambassador subscription.
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Contact Support:
- Action: If the status does not update after a reasonable time, contact our support team at support@wishes.com for assistance.
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Wait for Processing:
Need Assistance?
If you have any questions or need help during the Ambassador subscription process, please contact our support team at support@wishes.com.
We're here to help you enhance your fundraising experience and fully leverage the benefits of being an Ambassador with Wishes!
Next Steps: Leveraging Your Ambassador Benefits
After successfully subscribing to the Ambassador program, you can take the following actions to maximize your fundraising efforts:
- Access Enhanced Features: Utilize the exclusive tools and features available to Ambassadors, such as advanced analytics and priority support.
- Promote Your Stories: Use the increased visibility options to promote your stories more effectively within the app.
- Engage with Donors: Take advantage of improved engagement tools to interact with your supporters and build a stronger community.
- Track Performance: Monitor your fundraising performance through detailed reports and insights provided to Ambassadors.
- Upgrade or Cancel Subscription: Manage your Ambassador subscription through your profile settings as your needs evolve.
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