17. How to Donate as an Ambassador Using a Credit Card on the Wishes App
17. How to Donate as an Ambassador Using a Credit Card on the Wishes App
Welcome to the Wishes App! As an Ambassador, you have access to exclusive features that enhance your fundraising capabilities, allowing you to support multiple categories simultaneously and streamline the donation process. This guide will walk you through the steps to make donations using a credit card, whether you choose an existing saved card or add a new one.
Donating as an Ambassador Using a Credit Card
As an Ambassador user, you can donate to any story in the story list and support multiple categories within a single donation. Follow the steps below to make a donation seamlessly using your credit card.
Step 1: Access the "Browse Stories" Section
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
- Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.
Step 2: Select a Story to Donate To
- Action: Scroll through the list of stories to find one that resonates with you.
- Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
- Action: Tap on the "Donate" or "Donate Now" button associated with the story you wish to support.
- Description: This action will open the donation interface for the selected story.
Step 3: Enter the Donation Amount
- Action: In the donation interface, enter the total amount you wish to donate.
- Description: Clearly defining your donation amount helps the wisher understand the level of support you are providing.
Step 4: Choose the Donation Option
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Action: Select your preferred donation option from the available choices:
- Your Wallet
- Recurring Donation
- Credit Card
- Description: As an Ambassador, you can choose from three donation options. To proceed with a one-time donation using your credit card, select the "Credit Card" option.
Step 5: Select the "Credit Card" Option
- Action: Tap on the "Credit Card" button to initiate the donation process.
- Description: This option allows you to donate using an existing saved card or add a new one.
- Note: As an Ambassador, you can donate to multiple categories simultaneously. The total donation amount will be divided among the selected categories.
Step 6: Choose Categories for Donation
- Action: Select up to four categories you wish to support within the story.
- Description: Your donation amount will be divided equally among the selected categories.
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Example Categories:
- Health: Insurance, Health, Memorial
- Emergency: Hotel, Airfare, General Merchandise, Animals/Vet
- Life Essentials: Restaurant, Gasoline, Home Improvement, Kids Toys, Education, Groceries
- Services: Internet, Shipping, Rideshare, Business, Charity
Step 7: Add a Personal Message (Optional)
- Action: If you wish to include a message with your donation, enter it in the "Add a Message" field.
- Description: Personalized messages help wishers understand your motivation and can provide encouragement.
Step 8: Choose a Credit Card for Donation
You have two options for selecting a credit card: using an existing saved card or adding a new card.
Situation #1: Using an Existing Saved Credit Card
- Action: Tap on the "Credit Card" button if not already selected.
- Description: A list of your already saved credit cards will be displayed.
- Action: Choose the desired credit card by tapping on it.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
- Description: Upon confirmation, your payment will be processed using the selected card.
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Fee and Instant Funding Options:
- Pay Fee for Wisher: This option is automatically selected. It adds a fee to each category you donate to (e.g., donating to 4 categories incurs 4 fees).
- Action: If you prefer not to pay the fee for the wisher, you can toggle off the "Pay fee for wisher" checkbox by clicking on it.
- Fund Instantly: This option is automatically selected, allowing your donation to be processed instantly.
- Action: If you prefer not to fund instantly, you can toggle off the "Fund Instantly" option by clicking on it.
- Note: As an Ambassador, you can use both "Pay fee for wisher" and "Fund Instantly" simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Situation #2: Adding a New Credit Card for Payment
- Action: Tap on the "Add New Card" button within the payment options menu.
- Description: A form will appear prompting you to enter your credit card and personal information.
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Action: Fill in the required fields:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Enter the 3-digit security code located on the back of your card.
- First Name and Last Name: Provide the name as it appears on your card.
- Address: Enter your billing address.
- ZIP Code: Input the ZIP code associated with your billing address.
- Description: Ensure all information is accurate to facilitate a smooth transaction.
- Action: After completing the form, tap the "Save Card" button.
- Description: Your new credit card will be saved for future use.
- Action: Confirm your choice by selecting the newly added card from the list.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
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Fee and Instant Funding Options:
- Pay Fee for Wisher: Automatically selected. You can toggle it off if you prefer.
- Fund Instantly: Automatically selected. You can toggle it off if you prefer.
- Note: You can use both options simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Step 9: Confirming the Donation
- Action: After tapping the "Donate" button, a confirmation message will appear indicating that your donation has been successfully made.
- Description: You will also receive a receipt or summary of your donation via email for your records.
Step 10: Verify Your Donation
- Action: To confirm your donation, navigate to the "View All Donors" section located at the bottom of the story page.
- Description: Here, you can see a list of all donors, with your donation appearing at the top of the list.
- Status: Your donation will be listed under the relevant category (e.g., Animals/Vet) with a "Pending" status.
Step 11: Check Transaction on the BRN Dashboard
- Action: Open the BRN Dashboard to review your transaction details.
- Description: Here, you will see both the fee transaction (e.g., $1.80) and the main transaction (e.g., $50.00) with a "Pending" status.
- Total Amount: Your Dashboard will display the total amount (e.g., $51.80) under your transactions, marked as "Pending".
- Note: As an Ambassador, you cannot cancel the transaction once it is completed, especially if you have opted for "Fund Instantly".
Important Considerations
1. Donation Restrictions for Non-Ambassadors vs. Ambassadors
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Ambassador Benefits:
- Multiple Category Donations: Ability to donate to up to four categories simultaneously.
- Fund Instantly: Option to process donations immediately, ensuring timely support for wishers.
- Fee Management: Control over whether to pay fees for wishers.
-
Non-Ambassador Limitations:
- Single Category Donation: Restricted to donating to one category per transaction.
- Fund Instantly Unavailable: Cannot use the "Fund Instantly" feature without Ambassador status.
2. Understanding Transaction Statuses
- Pending: Indicates that the donation and associated fees are being processed. As an Ambassador, you cannot cancel these transactions once initiated.
- Complete: The transaction has been successfully processed and the funds are available for the wisher.
- Failed or Canceled: Transactions may fail or be canceled due to various reasons, such as incorrect card details or issues with the payment gateway.
3. Security and Privacy
- Secure Transactions: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Privacy: Your personal and donation details are kept confidential and are only accessible to you and the relevant wisher.
Troubleshooting Donation Issues
Issue 1: Unable to Donate Using an Existing Saved Credit Card
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Possible Causes:
- App glitches or temporary bugs.
- Internet connectivity issues.
- The saved card has expired or is invalid.
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Solutions:
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Verify Card Details:
- Action: Ensure that your saved credit card information is up-to-date and accurate.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App available in your app store.
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Contact Your Bank:
- Action: Reach out to your bank to ensure there are no blocks or restrictions on your card.
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Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
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Verify Card Details:
Issue 2: Unable to Add a New Credit Card
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Possible Causes:
- Incorrect card information.
- App glitches affecting the card addition process.
- Internet connectivity issues.
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Solutions:
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Verify Card Information:
- Action: Ensure all credit card details entered are correct, including card number, expiration date, CVV, and billing address.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
-
Restart the App:
- Action: Close and reopen the Wishes App.
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Update the App:
- Action: Ensure you are using the latest version of the app.
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Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
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Contact Support:
- Action: If you cannot add a new card, reach out to our support team at support@wishes.com for assistance.
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Verify Card Information:
Issue 3: Donation Fees Not Calculating Correctly
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Possible Causes:
- App glitches affecting fee calculations.
- Selecting an incorrect number of categories.
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Solutions:
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Verify Category Selection:
- Action: Ensure you have selected the correct number of categories (up to four).
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Reapply Donation Options:
- Action: Toggle the "Pay fee for wisher" option off and on to reset fee calculations.
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Restart the App:
- Action: Close and reopen the app to resolve temporary issues.
-
Update the App:
- Action: Make sure you are using the latest version of the Wishes App.
-
Contact Support:
- Action: If fees are still miscalculating, contact our support team for assistance.
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Verify Category Selection:
Issue 4: Unable to Use "Fund Instantly" Option
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Possible Causes:
- The option is not available due to account status.
- App glitches preventing the option from being used.
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Solutions:
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Verify Ambassador Status:
- Action: Ensure you are subscribed as an Ambassador. The "Fund Instantly" option is only available to Ambassadors.
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Restart the App:
- Action: Close and reopen the Wishes App.
-
Update the App:
- Action: Ensure you are using the latest version of the app.
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Toggle the Option:
- Action: Turn off and then turn on the "Fund Instantly" option to reset its functionality.
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Contact Support:
- Action: If the option is still unavailable, reach out to our support team at support@wishes.com for assistance.
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Verify Ambassador Status:
Issue 5: Donation Not Appearing in "View All Donors"
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Possible Causes:
- Transaction is still pending.
- App synchronization issues.
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Solutions:
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Wait for Processing:
- Action: Allow some time for the transaction to process and appear in the donor list.
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Refresh the App:
- Action: Pull down on the "View All Donors" section to refresh the list.
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Check Transaction Status:
- Action: Review the transaction status in your BRN Dashboard to ensure it has been processed.
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Contact Support:
- Action: If your donation still does not appear after a reasonable time, reach out to our support team for assistance.
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Wait for Processing:
Issue 6: Unable to Cancel a Pending Transaction
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Possible Causes:
- The cancellation window has passed.
- Technical issues preventing cancellation.
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Solutions:
-
Understand Cancellation Policy:
- Note: As an Ambassador using "Fund Instantly", you cannot cancel the transaction once it has been completed.
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Check Transaction Status:
- Action: Confirm the transaction is still in a "Pending" status before the deadline.
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Contact Support:
- Action: If you believe there is an issue, contact our support team at support@wishes.com for assistance.
-
Understand Cancellation Policy:
Need Assistance?
If you have any questions or need help during the donation process as an Ambassador, please contact our support team at support@wishes.com.
We're here to help you contribute effectively and ensure a smooth donation experience with Wishes!
Next Steps: Maximizing Your Ambassador Donation Experience
After successfully making a donation as an Ambassador, you can take the following actions to enhance your fundraising efforts and support the causes you care about:
- Track Your Donations: Monitor your donation history through your profile and the BRN Dashboard to keep track of your contributions.
- Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
- Share Stories: Promote the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
- Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
- Manage Payment Information: Update and manage your saved credit cards in your profile settings for convenient future donations.
- Leverage Ambassador Benefits: Utilize the exclusive features available to Ambassadors, such as enhanced visibility and advanced analytics, to optimize your fundraising efforts.
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