18. How to Donate as an Ambassador Using "Your Wallet" on the Wishes App
18. How to Donate as an Ambassador Using "Your Wallet" on the Wishes App
Welcome to the Wishes App! As an Ambassador, you have access to exclusive donation options that enhance your fundraising capabilities. One such option is donating directly from your Wallet, providing a seamless and efficient way to support multiple categories within a single transaction. This guide will walk you through the process of making a donation using your wallet, managing your funds, and verifying your transactions.
Donating as an Ambassador Using "Your Wallet"
As an Ambassador user, you can choose to donate using your Wallet, allowing you to support multiple categories simultaneously. This section outlines the steps to make a donation from your wallet, ensuring a smooth and informed donation process.
Step 1: Access the "Browse Stories" Section
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
- Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.
Step 2: Select a Story to Donate To
- Action: Scroll through the list of stories to find one that resonates with you.
- Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
- Action: Tap on the "Donate" or "Donate Now" button associated with the story you wish to support.
- Description: This action will open the donation interface for the selected story.
Step 3: Enter the Donation Amount
- Action: In the donation interface, enter the total amount you wish to donate.
- Description: Clearly defining your donation amount helps the wisher understand the level of support you are providing.
Step 4: Choose the Donation Option
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Action: Select your preferred donation option from the available choices:
- Your Wallet
- Recurring Donation
- Credit Card
- Description: As an Ambassador, you have the flexibility to choose from multiple donation options. To proceed with donating from your wallet, select the "Your Wallet" option.
Step 5: Proceed with "Your Wallet" Donation
- Action: Tap on the "Your Wallet" button to initiate the donation process.
- Description: This option allows you to donate using funds stored in your Wallet within the Wishes App.
- Precondition: Ensure that your wallet is replenished with sufficient funds to cover the donation amount. If your wallet is not funded, you will need to add funds before proceeding.
Step 6: Allocate Donation Across Categories
- Description: As an Ambassador, you can donate to up to four categories within a single transaction.
- Action: Select the four categories you wish to support. The total donation amount will be equally divided among the selected categories.
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Example Categories:
- Health: Insurance, Health, Memorial
- Emergency: Hotel, Airfare, General Merchandise, Animals/Vet
- Life Essentials: Restaurant, Gasoline, Home Improvement, Kids Toys, Education, Groceries
- Services: Internet, Shipping, Rideshare, Business, Charity
Step 7: Add a Personal Message (Optional)
- Action: If you wish to include a message with your donation, enter it in the "Add a Message" field.
- Description: Personalized messages help wishers understand your motivation and can provide encouragement.
Step 8: Choose a Payment Method
You have two options for selecting a payment method: using an existing saved credit card or adding a new credit card.
Situation #1: Using an Existing Saved Credit Card
- Action: Tap on the "Select Card" button.
- Description: A list of your already saved credit cards will be displayed.
- Action: Choose the desired credit card by tapping on it.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
- Description: Upon confirmation, your payment will be processed using the selected card.
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Fee and Instant Funding Options:
- Pay Fee for Wisher: This option is automatically selected. It adds a fee to each category you donate to (e.g., donating to 4 categories incurs 4 fees).
- Action: If you prefer not to pay the fee for the wisher, you can toggle off the "Pay Fee for Wisher" checkbox by clicking on it.
- Fund Instantly: This option is automatically selected, allowing your donation to be processed instantly.
- Action: If you prefer not to fund instantly, you can toggle off the "Fund Instantly" option by clicking on it.
- Note: As an Ambassador, you can use both "Pay Fee for Wisher" and "Fund Instantly" simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Situation #2: Adding a New Credit Card for Payment
- Action: Tap on the "Add New Card" button within the payment options menu.
- Description: A form will appear prompting you to enter your credit card and personal information.
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Action: Fill in the required fields:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Enter the 3-digit security code located on the back of your card.
- First Name and Last Name: Provide the name as it appears on your card.
- Address: Enter your billing address.
- ZIP Code: Input the ZIP code associated with your billing address.
- Description: Ensure all information is accurate to facilitate a smooth transaction.
- Action: After completing the form, tap the "Save Card" button.
- Description: Your new credit card will be saved for future use.
- Action: Confirm your choice by selecting the newly added card from the list.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
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Fee and Instant Funding Options:
- Pay Fee for Wisher: Automatically selected. You can toggle it off if you prefer.
- Fund Instantly: Automatically selected. You can toggle it off if you prefer.
- Note: You can use both options simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Step 9: Confirming the Donation
- Action: After tapping the "Donate" button, a confirmation message will appear indicating that your donation has been successfully made.
- Description: You will also receive a receipt or summary of your donation via email for your records.
Step 10: Verify Your Donation
- Action: To confirm your donation, navigate to the "View All Donors" section located at the bottom of the story page.
- Description: Here, you can see a list of all donors, with your donation appearing at the top of the list.
- Status: Your donation will be listed under the relevant categories with a "Completed" status.
Step 11: Check Transaction on the BRN Dashboard
- Action: Open the BRN Dashboard to review your transaction details.
- Description: Here, you will see both the fee transactions (e.g., $1.80 per category) and the main transaction (e.g., $50.00) with a "Completed" status.
- Total Amount: Your Dashboard will display the total amount (e.g., $51.80) under your transactions, marked as "Completed".
- Note: As an Ambassador, you cannot cancel the transaction once it is completed, especially if you have opted for "Fund Instantly".
Important Considerations
1. Donation Flexibility for Ambassadors
- Multiple Category Donations: As an Ambassador, you can donate to up to four categories within a single transaction, allowing for diversified support.
- Fee Management: You have the option to pay fees for wishers, ensuring that their fundraising goals are met without additional costs to them.
- Instant Funding: The "Fund Instantly" feature allows your donations to be processed immediately, providing timely support to wishers.
2. Understanding Transaction Statuses
- Completed: Indicates that the donation and associated fees have been successfully processed.
- Pending: For Non-Ambassadors, donations may remain pending until a certain deadline. As an Ambassador using "Fund Instantly", donations are processed immediately and marked as "Completed".
- Failed or Canceled: Transactions may fail or be canceled due to various reasons, such as incorrect card details or issues with the payment gateway.
3. Security and Privacy
- Secure Transactions: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Privacy: Your personal and donation details are kept confidential and are only accessible to you and the relevant wisher.
Troubleshooting Donation Issues
Issue 1: Unable to Donate Using "Your Wallet"
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Possible Causes:
- Insufficient funds in your wallet.
- App glitches or temporary bugs.
- Internet connectivity issues.
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Solutions:
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Check Wallet Balance:
- Action: Ensure that your wallet has sufficient funds to cover the donation amount.
- Action: Replenish your wallet if necessary by adding funds through your profile settings.
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Verify Payment Options:
- Action: Ensure you have selected the "Your Wallet" option correctly.
-
Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App available in your app store.
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Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
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Check Wallet Balance:
Issue 2: Donation Amount Not Divided Correctly Across Categories
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Possible Causes:
- Selecting an incorrect number of categories.
- App glitches affecting the division of funds.
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Solutions:
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Verify Category Selection:
- Action: Ensure you have selected the correct number of categories (up to four).
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Reapply Donation Options:
- Action: Toggle the donation options off and on to reset the allocation.
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Restart the App:
- Action: Close and reopen the app to resolve temporary issues.
-
Update the App:
- Action: Make sure you are using the latest version of the Wishes App.
-
Contact Support:
- Action: If the donation amounts are still not dividing correctly, contact our support team for assistance.
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Verify Category Selection:
Issue 3: Unable to Add or Select a Credit Card
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Possible Causes:
- Incorrect card information.
- App glitches preventing card addition or selection.
- Internet connectivity issues.
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Solutions:
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Verify Card Information:
- Action: Ensure that all credit card details entered are accurate, including card number, expiration date, CVV, and billing address.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Update the App:
- Action: Ensure you are using the latest version of the app.
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Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
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Contact Support:
- Action: If you cannot add or select a credit card, reach out to our support team at support@wishes.com for assistance.
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Verify Card Information:
Issue 4: Unable to Toggle "Pay Fee for Wisher" or "Fund Instantly"
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Possible Causes:
- App glitches affecting toggle functionality.
- Restrictions based on account status.
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Solutions:
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Verify Ambassador Status:
- Action: Ensure that you are subscribed as an Ambassador to access these features.
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Restart the App:
- Action: Close and reopen the Wishes App.
-
Update the App:
- Action: Make sure you are using the latest version of the app.
-
Reapply Donation Options:
- Action: Toggle the options off and on to reset their functionality.
-
Contact Support:
- Action: If toggles are still unresponsive, reach out to our support team for help.
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Verify Ambassador Status:
Issue 5: Donation Not Appearing in "View All Donors"
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Possible Causes:
- Transaction is still pending.
- App synchronization issues.
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Solutions:
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Wait for Processing:
- Action: Allow some time for the transaction to process and appear in the donor list.
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Refresh the App:
- Action: Pull down on the "View All Donors" section to refresh the list.
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Check Transaction Status:
- Action: Review the transaction status in your BRN Dashboard to ensure it has been processed.
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Contact Support:
- Action: If your donation still does not appear after a reasonable time, reach out to our support team for assistance.
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Wait for Processing:
Issue 6: Unable to Cancel a Completed Transaction
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Possible Causes:
- As an Ambassador, completed transactions, especially those with "Fund Instantly", cannot be canceled.
- Misunderstanding of the cancellation policy.
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Solutions:
-
Understand Cancellation Policy:
- Note: As an Ambassador using "Fund Instantly", you cannot cancel the transaction once it has been completed.
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Verify Transaction Status:
- Action: Confirm that the transaction is marked as "Completed" in your BRN Dashboard.
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Contact Support:
- Action: If you believe there is an issue with your transaction, contact our support team at support@wishes.com for assistance.
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Understand Cancellation Policy:
Need Assistance?
If you have any questions or need help during the donation process using your wallet as an Ambassador, please contact our support team at support@wishes.com.
We're here to help you contribute effectively and ensure a smooth donation experience with Wishes!
Next Steps: Enhancing Your Ambassador Donation Experience
After successfully donating using your wallet as an Ambassador, you can take the following actions to maximize your impact and streamline your fundraising efforts:
- Track Your Donations: Monitor your donation history through your profile and the BRN Dashboard to keep track of your contributions.
- Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
- Share Stories: Promote the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
- Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
- Manage Payment Information: Update and manage your saved credit cards in your profile settings for convenient future donations.
- Leverage Ambassador Benefits: Utilize the exclusive features available to Ambassadors, such as enhanced visibility and advanced analytics, to optimize your fundraising efforts.
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