19. How to Donate as an Ambassador Using Recurring Donations on the Wishes App
19. How to Donate as an Ambassador Using Recurring Donations on the Wishes App
Welcome to the Wishes App! As an Ambassador, you have access to exclusive features that enhance your fundraising efforts, including the ability to set up Recurring Donations. This feature allows you to support your chosen causes consistently over time, providing ongoing assistance to wishers. This guide will walk you through the process of making recurring donations, managing your subscriptions, and understanding the transaction statuses.
Donating as an Ambassador Using Recurring Donations
Recurring Donations enable you to contribute to your favorite stories on a regular basis, ensuring continuous support for the causes you care about. Follow the steps below to set up and manage your recurring donations effectively.
Step 1: Access the "Browse Stories" Section
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
- Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.
Step 2: Select a Story to Donate To
- Action: Scroll through the list of stories to find one that resonates with you.
- Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
- Action: Tap on the "Donate" or "Donate Now" button associated with the story you wish to support.
- Description: This action will open the donation interface for the selected story.
Step 3: Enter the Donation Amount
- Action: In the donation interface, enter the total amount you wish to donate.
- Description: Clearly defining your donation amount helps the wisher understand the level of support you are providing.
Step 4: Choose the Donation Option
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Action: Select your preferred donation option from the available choices:
- Your Wallet
- Recurring Donation
- Credit Card
- Description: As an Ambassador, you have the flexibility to choose from multiple donation options. To proceed with a Recurring Donation, select the "Recurring Donation" option.
- Precondition: Ensure that your Wallet has sufficient funds. If your wallet is not funded, you will need to replenish your wallet before proceeding.
Step 5: Proceed with Recurring Donation
- Action: Tap on the "Recurring Donation" button to initiate the donation process.
- Description: This option allows you to set up automatic donations at regular intervals, providing continuous support to your chosen categories.
Step 6: Allocate Donation Across Categories
- Description: As an Ambassador, you can donate to multiple categories within a single transaction. The total donation amount will be divided equally among the selected categories.
- Action: Select the categories you wish to support within the story.
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Example Categories:
- Health: Insurance, Health, Memorial
- Emergency: Hotel, Airfare, General Merchandise, Animals/Vet
- Life Essentials: Restaurant, Gasoline, Home Improvement, Kids Toys, Education, Groceries
- Services: Internet, Shipping, Rideshare, Business, Charity
- Note: You can select up to four categories per donation.
Step 7: Add a Personal Message (Optional)
- Action: If you wish to include a message with your donation, enter it in the "Add a Message" field.
- Description: Personalized messages help wishers understand your motivation and can provide encouragement.
Step 8: Confirm Your Subscription
- Action: Review the details of your recurring donation, including the total amount, selected categories, and any personal message.
- Description: Ensure all information is accurate before proceeding to confirm your subscription.
- Action: Tap the "Confirm Subscription" button to finalize your recurring donation setup.
Step 9: Manage Your Recurring Donation in the Dashboard
- Action: Navigate to your "Dashboard" by tapping on the "Profile" icon, typically located at the top right corner of the home screen.
- Description: The Dashboard allows you to monitor and manage your recurring donations.
- Action: Tap on the "Recurring Donations" section within the Dashboard.
- Description: Here, you can view all your active recurring donations, including details such as the donation amount, categories, and next scheduled payment date.
Step 10: View Donation Status and Details
- Action: Tap on the specific recurring donation record to view detailed information.
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Description: You will see the status of each transaction, including:
- Amount Paid: The amount already donated (e.g., $20.00).
- Next Payment Date: When the next donation will be processed (e.g., "Next in 30 days").
- Action: Monitor the transaction status in your Dashboard. Once the next donation is processed, the status will update to "Completed".
Important Considerations
1. Ensuring Sufficient Funds in Your Wallet
- Detail: To set up a Recurring Donation, your Wallet must have enough funds to cover the donation amount.
- Action: If your wallet lacks sufficient funds, navigate to "Profile" > "Wallet" to add funds before initiating a recurring donation.
- Tip: Regularly check your wallet balance to ensure uninterrupted support for your chosen causes.
2. Managing Recurring Donations
- Detail: The Dashboard provides a centralized location to manage all your recurring donations.
- Action: You can edit, pause, or cancel your recurring donations at any time through the Dashboard.
- Note: Pausing or canceling a recurring donation will stop future payments but will not affect already processed donations.
3. Understanding Transaction Statuses
- Completed: Indicates that the donation has been successfully processed.
- Pending: For Non-Ambassadors, donations may remain pending until a certain deadline. As an Ambassador using Recurring Donations, your transactions are processed automatically based on your subscription settings.
- Failed or Canceled: Transactions may fail or be canceled due to various reasons, such as incorrect card details or issues with the payment gateway.
4. Security and Privacy
- Secure Transactions: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Privacy: Your personal and donation details are kept confidential and are only accessible to you and the relevant wisher.
Troubleshooting Recurring Donation Issues
Issue 1: Unable to Set Up Recurring Donation Due to Insufficient Funds
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Possible Causes:
- Your Wallet does not have enough funds to cover the donation amount.
- Incorrect wallet balance display due to app glitches.
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Solutions:
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Check Wallet Balance:
- Action: Navigate to "Profile" > "Wallet" to verify your current balance.
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Add Funds to Wallet:
- Action: If funds are insufficient, tap on "Add Funds" and follow the prompts to replenish your wallet.
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Restart the App:
- Action: Close and reopen the Wishes App to refresh wallet information.
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Update the App:
- Action: Ensure you are using the latest version of the Wishes App available in your app store.
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Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
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Check Wallet Balance:
Issue 2: Recurring Donation Not Appearing in the Dashboard
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Possible Causes:
- Transaction is still processing.
- App synchronization issues.
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Solutions:
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Wait for Processing:
- Action: Allow some time for the recurring donation to be set up and appear in your Dashboard.
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Refresh the App:
- Action: Pull down on the "Dashboard" page to refresh the information.
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Check Transaction Status:
- Action: Review the status in your BRN Dashboard to ensure the transaction has been processed.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Contact Support:
- Action: If your recurring donation does not appear after a reasonable time, reach out to our support team for assistance.
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Wait for Processing:
Issue 3: Unable to Modify or Cancel Recurring Donations
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Possible Causes:
- App glitches affecting the modification options.
- Technical issues with the subscription management.
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Solutions:
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Verify Your Subscription:
- Action: Ensure you are logged into the correct account and that the recurring donation is active.
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Restart the App:
- Action: Close and reopen the Wishes App to refresh the subscription management interface.
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Reapply Changes:
- Action: Attempt to edit or cancel the recurring donation again through the Dashboard.
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Update the App:
- Action: Ensure you are using the latest version of the app.
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Contact Support:
- Action: If you are still unable to modify or cancel your recurring donation, contact our support team for assistance.
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Verify Your Subscription:
Issue 4: Recurring Donation Amount Not Dividing Correctly Across Categories
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Possible Causes:
- Selecting an incorrect number of categories.
- App glitches affecting the division of funds.
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Solutions:
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Verify Category Selection:
- Action: Ensure you have selected the correct number of categories (up to four) when setting up your recurring donation.
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Reapply Donation Options:
- Action: Toggle the donation options off and on to reset the allocation.
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Restart the App:
- Action: Close and reopen the app to resolve temporary issues.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App.
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Contact Support:
- Action: If the donation amounts are still not dividing correctly, contact our support team for assistance.
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Verify Category Selection:
Issue 5: Unable to Cancel a Completed Recurring Donation
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Possible Causes:
- Completed recurring donations, especially those with "Fund Instantly", cannot be canceled.
- Misunderstanding of the cancellation policy.
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Solutions:
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Understand Cancellation Policy:
- Note: As an Ambassador using Recurring Donations, you cannot cancel the transaction once it has been completed.
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Verify Transaction Status:
- Action: Confirm that the transaction is marked as "Completed" in your BRN Dashboard.
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Contact Support:
- Action: If you believe there is an issue with your recurring donation, contact our support team at support@wishes.com for assistance.
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Understand Cancellation Policy:
Need Assistance?
If you have any questions or need help during the recurring donation process as an Ambassador, please contact our support team at support@wishes.com.
We're here to help you contribute effectively and ensure a smooth donation experience with Wishes!
Next Steps: Enhancing Your Ambassador Donation Experience
After successfully setting up a recurring donation as an Ambassador, you can take the following actions to maximize your impact and streamline your fundraising efforts:
- Track Your Donations: Monitor your recurring donations through your profile and the BRN Dashboard to keep track of your contributions.
- Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
- Share Stories: Promote the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
- Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
- Manage Payment Information: Update and manage your saved credit cards in your profile settings for convenient future donations.
- Leverage Ambassador Benefits: Utilize the exclusive features available to Ambassadors, such as enhanced visibility and advanced analytics, to optimize your fundraising efforts.
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