20. How to Donate to a Category as an Ambassador Using Auto-Donation on the Wishes App
20. How to Donate to a Category as an Ambassador Using Auto-Donation on the Wishes App
Welcome to the Wishes App! As an Ambassador, you have access to exclusive features that enhance your fundraising capabilities, including the ability to set up Auto-Donations to specific categories. This feature allows you to support multiple stories within a chosen category automatically, ensuring continuous and targeted assistance to the causes you care about. This guide will walk you through the process of making an Auto-Donation to a category, managing your donations, and understanding the transaction statuses.
Donating to a Category Using Auto-Donation
Auto-Donation enables you to allocate your donations to specific categories, allowing for focused and efficient support across multiple stories within that category. Follow the steps below to set up and manage your Auto-Donations effectively.
Step 1: Access the "Browse Stories" Section
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Browse Stories" option, typically located in the menu at the bottom of the screen.
- Description: This section allows you to explore all available stories, search for specific causes, and apply filters to refine your search.
Step 2: Apply Filter for the Desired Category
- Action: Locate the "Filters" button within the "Browse Stories" section and tap on it.
- Description: Applying filters helps narrow down the list of stories to those that align with your interests.
- Action: Select the "Insurance" category from the list of available categories.
- Description: This filter will display all stories related to the "Insurance" category, making it easier to find and support relevant causes.
Step 3: Select a Story to Donate To
- Action: Scroll through the filtered list to find the stories you wish to support. For example, you may see two stories under the "Insurance" category.
- Description: Each story card showcases key details such as the story title, fundraiser goal, amount raised, and a brief description.
- Action: Tap on the "Donate" button associated with the story you want to support.
- Description: The "Donate" button is only visible if you are an Ambassador. If you are not an Ambassador, you will receive a notification prompting you to upgrade your status.
Step 4: Initiate the Auto-Donation Process
- Precondition: Ensure you are subscribed as an Ambassador. If not, upgrade your account to access the Auto-Donation feature.
- Action: Upon tapping the "Donate" button as an Ambassador, an interface will appear allowing you to set up your Auto-Donation.
- Description: This interface provides an area to input the donation amount for the "Home Improvement" category.
Step 5: Input Donation Amount and Select Category
- Action: Enter the amount you wish to donate to the "Home Improvement" category.
- Description: Your current wallet balance (e.g., $56) is displayed to help you understand and manage your donation amount.
- Action: Confirm the selected category ("Home Improvement") and proceed to the next step.
Step 6: Add a Personal Message (Optional)
- Action: If you wish to include a message with your donation, enter it in the "Add a Message" field.
- Description: Personalized messages help wishers understand your motivation and can provide encouragement.
Step 7: Choose a Payment Method
You have two options for selecting a payment method: using an existing saved credit card or adding a new credit card.
Situation #1: Using an Existing Saved Credit Card
- Action: Tap on the "Select Card" button.
- Description: A list of your already saved credit cards will be displayed.
- Action: Choose the desired credit card by tapping on it.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
- Description: Upon confirmation, your payment will be processed using the selected card.
-
Fee and Instant Funding Options:
- Pay Fee for Wisher: This option is automatically selected. It adds a fee to each category you donate to (e.g., donating to 4 categories incurs 4 fees).
- Action: If you prefer not to pay the fee for the wisher, you can toggle off the "Pay Fee for Wisher" checkbox by clicking on it.
- Fund Instantly: This option is automatically selected, allowing your donation to be processed instantly.
- Action: If you prefer not to fund instantly, you can toggle off the "Fund Instantly" option by clicking on it.
- Note: As an Ambassador, you can use both "Pay Fee for Wisher" and "Fund Instantly" simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Situation #2: Adding a New Credit Card for Payment
- Action: Tap on the "Add New Card" button within the payment options menu.
- Description: A form will appear prompting you to enter your credit card and personal information.
-
Action: Fill in the required fields:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Enter the 3-digit security code located on the back of your card.
- First Name and Last Name: Provide the name as it appears on your card.
- Address: Enter your billing address.
- ZIP Code: Input the ZIP code associated with your billing address.
- Description: Ensure all information is accurate to facilitate a smooth transaction.
- Action: After completing the form, tap the "Save Card" button.
- Description: Your new credit card will be saved for future use.
- Action: Confirm your choice by selecting the newly added card from the list.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
-
Fee and Instant Funding Options:
- Pay Fee for Wisher: Automatically selected. You can toggle it off if you prefer.
- Fund Instantly: Automatically selected. You can toggle it off if you prefer.
- Note: You can use both options simultaneously.
- Action: Tap the "Donate" button to finalize your donation.
- Result: Your donation will be successfully processed, and you will receive a confirmation message within the app.
Step 8: Confirming the Donation
- Action: After tapping the "Donate" button, a confirmation message will appear indicating that your donation has been successfully made.
- Description: You will also receive a receipt or summary of your donation via email for your records.
Step 9: Verify Your Donation
- Action: To confirm your donation, navigate to the "View All Donors" section located at the bottom of the story page.
- Description: Here, you can see a list of all donors, with your donation appearing at the top of the list.
- Status: Your donation will be listed under the relevant category ("Home Improvement") with a "Pending" status.
Step 10: Check Transaction on the BRN Dashboard
- Action: Open the BRN Dashboard to review your transaction details.
- Description: Here, you will see both the fee transactions (e.g., $1.80 per category) and the main transaction (e.g., $50.00) with a "Pending" status.
- Total Amount: Your Dashboard will display the total amount (e.g., $51.80) under your transactions, marked as "Pending".
- Note: As an Ambassador, your transaction is processed instantly, and you cannot cancel it once completed.
Important Considerations
1. Ensuring Sufficient Funds in Your Wallet
- Detail: To set up an Auto-Donation, your Wallet must have enough funds to cover the donation amount.
- Action: If your wallet lacks sufficient funds, navigate to "Profile" > "Wallet" to add funds before initiating an Auto-Donation.
- Tip: Regularly check your wallet balance to ensure uninterrupted support for your chosen causes.
2. Managing Auto-Donations
- Detail: The Dashboard provides a centralized location to monitor and manage all your Auto-Donations.
- Action: You can edit, pause, or cancel your Auto-Donations at any time through the Dashboard.
- Note: Pausing or canceling an Auto-Donation will stop future payments but will not affect already processed donations.
3. Understanding Transaction Statuses
- Pending: Indicates that the donation and associated fees are being processed. As an Ambassador using Auto-Donation, transactions are processed automatically and cannot be canceled once completed.
- Completed: The transaction has been successfully processed, and the funds are available for the wisher.
- Failed or Canceled: Transactions may fail or be canceled due to various reasons, such as incorrect card details or issues with the payment gateway.
4. Security and Privacy
- Secure Transactions: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Privacy: Your personal and donation details are kept confidential and are only accessible to you and the relevant wisher.
Troubleshooting Donation Issues
Issue 1: Unable to Donate to a Category Due to Insufficient Funds
-
Possible Causes:
- Your wallet does not have enough funds to cover the donation amount.
- App glitches affecting wallet balance display.
-
Solutions:
-
Check Wallet Balance:
- Action: Navigate to "Profile" > "Wallet" to verify your current balance.
-
Add Funds to Wallet:
- Action: If funds are insufficient, tap on "Add Funds" and follow the prompts to replenish your wallet.
-
Restart the App:
- Action: Close and reopen the Wishes App to refresh wallet information.
-
Update the App:
- Action: Ensure you are using the latest version of the Wishes App available in your app store.
-
Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
-
Check Wallet Balance:
Issue 2: Donation Not Appearing in "View All Donors"
-
Possible Causes:
- Transaction is still pending.
- App synchronization issues.
-
Solutions:
-
Wait for Processing:
- Action: Allow some time for the transaction to process and appear in the donor list.
-
Refresh the App:
- Action: Pull down on the "View All Donors" section to refresh the list.
-
Check Transaction Status:
- Action: Review the transaction status in your BRN Dashboard to ensure it has been processed.
-
Restart the App:
- Action: Close and reopen the Wishes App.
-
Contact Support:
- Action: If your donation still does not appear after a reasonable time, reach out to our support team for assistance.
-
Wait for Processing:
Issue 3: Unable to Toggle "Pay Fee for Wisher" or "Fund Instantly"
-
Possible Causes:
- App glitches affecting toggle functionality.
- Restrictions based on account status.
-
Solutions:
-
Verify Ambassador Status:
- Action: Ensure that you are subscribed as an Ambassador to access these features.
-
Restart the App:
- Action: Close and reopen the Wishes App.
-
Update the App:
- Action: Make sure you are using the latest version of the app.
-
Reapply Donation Options:
- Action: Toggle the options off and on to reset their functionality.
-
Contact Support:
- Action: If toggles are still unresponsive, reach out to our support team for help.
-
Verify Ambassador Status:
Issue 4: Donation Amount Not Divided Correctly Across Categories
-
Possible Causes:
- Selecting an incorrect number of categories.
- App glitches affecting the division of funds.
-
Solutions:
-
Verify Category Selection:
- Action: Ensure you have selected the correct number of categories (up to four) when setting up your donation.
-
Reapply Donation Options:
- Action: Toggle the donation options off and on to reset the allocation.
-
Restart the App:
- Action: Close and reopen the app to resolve temporary issues.
-
Update the App:
- Action: Make sure you are using the latest version of the Wishes App.
-
Contact Support:
- Action: If the donation amounts are still not dividing correctly, contact our support team for assistance.
-
Verify Category Selection:
Issue 5: Unable to Cancel a Completed Transaction
-
Possible Causes:
- As an Ambassador, completed transactions, especially those with Auto-Donation, cannot be canceled.
- Misunderstanding of the cancellation policy.
-
Solutions:
-
Understand Cancellation Policy:
- Note: As an Ambassador using Auto-Donation, you cannot cancel the transaction once it has been completed.
-
Verify Transaction Status:
- Action: Confirm that the transaction is marked as "Completed" in your BRN Dashboard.
-
Contact Support:
- Action: If you believe there is an issue with your transaction, contact our support team at support@wishes.com for assistance.
-
Understand Cancellation Policy:
Need Assistance?
If you have any questions or need help during the process of donating to a category using Auto-Donation as an Ambassador, please contact our support team at support@wishes.com.
We're here to help you contribute effectively and ensure a smooth donation experience with Wishes!
Next Steps: Maximizing Your Ambassador Donation Experience
After successfully making an Auto-Donation to a category as an Ambassador, you can take the following actions to enhance your fundraising efforts and support the causes you care about:
- Track Your Donations: Monitor your donation history through your profile and the BRN Dashboard to keep track of your contributions.
- Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
- Share Stories: Promote the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
- Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
- Manage Payment Information: Update and manage your saved credit cards in your profile settings for convenient future donations.
- Leverage Ambassador Benefits: Utilize the exclusive features available to Ambassadors, such as enhanced visibility and advanced analytics, to optimize your fundraising efforts.
- Adjust Auto-Donation Settings: Modify or cancel your Auto-Donations as your fundraising needs and priorities evolve.
Comments
0 comments
Please sign in to leave a comment.