22. How to Replenish Your Wallet on the Wishes App
22. How to Replenish Your Wallet on the Wishes App
Welcome to the Wishes App! Managing your wallet is essential for making seamless donations to the causes you care about. This guide will walk you through the process of replenishing your wallet, allowing you to add funds easily and securely to support your chosen stories.
Replenishing Your Wallet
Replenishing your wallet ensures that you have sufficient funds to donate to your favorite stories without interruptions. Follow the steps below to add funds to your wallet effectively.
Step 1: Access the "Wallet" Section
- Action: Open the Wishes App on your device and log in to your account.
- Description: Once logged in, you will be directed to the home screen displaying a list of active stories and fundraisers.
- Action: Tap on the "Wallet" button, typically located in the menu at the bottom of the screen.
- Description: This will take you to your wallet overview, where you can view your current balance, past transactions, and options to add funds.
Step 2: View Your Wallet Details
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Description: In the Wallet section, you will see the following:
- Current Balance: The amount of money you currently have in your wallet.
- Transaction History: A list of previous payments and donations you have made.
- "Add Funds" Button: An option to add more money to your wallet.
Step 3: Initiate Adding Funds
- Action: Tap on the "Add Funds" button.
- Description: This action will open the funding interface where you can specify the amount you wish to add to your wallet.
Step 4: Ensure Ambassador Status
- Precondition: Only Ambassador users can add funds to their wallet.
- Action: If you are not an Ambassador, you will receive a notification prompting you to upgrade your status.
- Description: To access the "Add Funds" feature, ensure that you are subscribed as an Ambassador. Refer to the Subscribing to Ambassador guide for instructions on upgrading your account.
Step 5: Enter the Amount to Add
- Action: In the funding interface, enter the amount of money you wish to add to your wallet.
- Description: Ensure that the amount is within your budget and aligns with your donation goals.
Step 6: Choose a Payment Method
You have two options for selecting a payment method: using an existing saved credit card or adding a new credit card.
Situation #1: Using an Existing Saved Credit Card
- Action: Tap on the "Select Card" button.
- Description: A list of your already saved credit cards will be displayed.
- Action: Choose the desired credit card by tapping on it.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
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Description: You will also see a "Cover Fee" checkbox that is selected by default. This option adds a fee to your transaction to cover processing costs.
- Action: If you prefer not to cover the fee, you can toggle off the "Cover Fee" checkbox by clicking on it.
- Action: Tap the "Proceed to Payment" button to finalize your payment.
- Result: Your payment will be successfully processed, and you will receive a notification confirming the addition of funds to your wallet.
Situation #2: Adding a New Credit Card for Payment
- Action: Tap on the "Add New Card" button within the payment options menu.
- Description: A form will appear prompting you to enter your credit card and personal information.
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Action: Fill in the required fields:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Enter the 3-digit security code located on the back of your card.
- First Name and Last Name: Provide the name as it appears on your card.
- Address: Enter your billing address.
- ZIP Code: Input the ZIP code associated with your billing address.
- Description: Ensure all information is accurate to facilitate a smooth transaction.
- Action: After completing the form, tap the "Save Card" button.
- Description: Your new credit card will be saved for future use.
- Action: Confirm your choice by selecting the newly added card from the list.
- Description: A confirmation prompt will appear to ensure you want to use the selected card.
- Action: Confirm your choice by tapping "Confirm".
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Description: You will also see a "Cover Fee" checkbox that is selected by default. This option adds a fee to your transaction to cover processing costs.
- Action: If you prefer not to cover the fee, you can toggle off the "Cover Fee" checkbox by clicking on it.
- Action: Tap the "Proceed to Payment" button to finalize your payment.
- Result: Your payment will be successfully processed, and you will receive a notification confirming the addition of funds to your wallet.
Step 7: Receive Confirmation
- Action: After successfully adding funds, you will receive a notification within the app confirming the transaction.
- Description: Additionally, a receipt or summary of your transaction will be sent to your registered email address for your records.
Step 8: Verify Your Updated Wallet Balance
- Action: Return to the "Wallet" section to verify that the funds have been added.
- Description: Your current balance should reflect the newly added amount, allowing you to proceed with your desired donations.
Important Considerations
1. Ambassador Privileges
- Detail: Only Ambassador users can add funds to their wallet.
- Action: If you are not an Ambassador, consider upgrading your account to access this feature by referring to the Subscribing to Ambassador guide.
- Benefit: Being an Ambassador unlocks additional features, including the ability to add funds, make recurring donations, and more.
2. Managing Payment Methods
- Detail: You can use existing saved credit cards or add new ones for seamless transactions.
- Action: Regularly update your saved payment methods to ensure smooth and secure transactions.
- Tip: Remove outdated or unused credit cards from your account to maintain security.
3. Understanding Fees
- Detail: The "Cover Fee" option adds a fee to your transaction to cover processing costs.
- Action: Decide whether you want to cover these fees based on your preferences and budget.
- Note: Toggling off the "Cover Fee" option will remove the additional fee from your transaction amount.
4. Security of Payment Information
- Detail: The Wishes App employs advanced encryption and security measures to protect your financial information.
- Tip: Avoid sharing your payment details and regularly monitor your transactions for any unauthorized activities.
Troubleshooting Wallet Replenishment Issues
Issue 1: Unable to Access the "Add Funds" Button
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Possible Causes:
- You are not an Ambassador.
- App glitches or temporary bugs.
- Internet connectivity issues.
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Solutions:
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Verify Ambassador Status:
- Action: Ensure you are subscribed as an Ambassador. If not, upgrade your account by following the Subscribing to Ambassador guide.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App available in your app store.
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Contact Support:
- Action: If the issue persists, reach out to our support team at support@wishes.com for assistance.
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Verify Ambassador Status:
Issue 2: Payment Failure When Adding Funds
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Possible Causes:
- Incorrect credit card information.
- Insufficient funds or credit limit.
- App or server glitches.
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Solutions:
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Verify Card Details:
- Action: Ensure all credit card information entered is accurate, including card number, expiration date, CVV, and billing address.
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Check Funds Availability:
- Action: Confirm that your credit card has sufficient funds or credit limit to cover the donation amount and associated fees.
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Restart the App:
- Action: Close and reopen the Wishes App to resolve temporary issues.
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Update the App:
- Action: Make sure you are using the latest version of the Wishes App.
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Contact Your Bank:
- Action: Reach out to your bank to ensure there are no blocks or restrictions on your card.
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Contact Support:
- Action: If the issue persists, contact our support team at support@wishes.com for assistance.
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Verify Card Details:
Issue 3: "Cover Fee" Checkbox Not Responding
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Possible Causes:
- App glitches affecting the toggle functionality.
- Device-specific issues.
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Solutions:
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Restart the App:
- Action: Close and reopen the Wishes App.
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Toggle the Option Again:
- Action: Try toggling the "Cover Fee" checkbox off and on to reset its functionality.
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Restart Your Device:
- Action: Restart your smartphone or tablet to clear temporary issues.
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Update the App:
- Action: Ensure that the Wishes App is up-to-date.
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Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
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Contact Support:
- Action: If the checkbox remains unresponsive, contact our support team at support@wishes.com.
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Restart the App:
Issue 4: Added Funds Not Reflecting in Wallet
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Possible Causes:
- Transaction is still processing.
- App synchronization issues.
- Server delays.
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Solutions:
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Wait for Processing:
- Action: Allow some time for the transaction to process and reflect in your wallet.
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Refresh the App:
- Action: Pull down on the "Wallet" page to refresh the balance.
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Check Transaction Status:
- Action: Review the transaction status in your BRN Dashboard to ensure it has been processed.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Contact Support:
- Action: If the funds are still not reflected after a reasonable time, reach out to our support team for assistance.
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Wait for Processing:
Issue 5: Unable to Add a New Credit Card
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Possible Causes:
- Incorrect card information.
- App glitches affecting the card addition process.
- Internet connectivity issues.
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Solutions:
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Verify Card Information:
- Action: Ensure that all credit card details entered are correct, including card number, expiration date, CVV, and billing address.
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Check Internet Connection:
- Action: Ensure you have a stable internet connection.
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Restart the App:
- Action: Close and reopen the Wishes App.
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Update the App:
- Action: Ensure you are using the latest version of the app.
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Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
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Contact Support:
- Action: If you cannot add a new card, reach out to our support team at support@wishes.com for assistance.
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Verify Card Information:
Need Assistance?
If you have any questions or need help during the wallet replenishment process, please contact our support team at support@wishes.com.
We're here to help you manage your funds effectively and ensure a smooth donation experience with Wishes!
Next Steps: Maximizing Your Wallet Donation Experience
After successfully replenishing your wallet, you can take the following actions to enhance your fundraising efforts and support the causes you care about:
- Donate to Stories: Use the added funds to donate to any of your favorite stories seamlessly.
- Set Up Recurring Donations: Establish regular donations to ensure continuous support for your chosen causes.
- Track Your Donations: Monitor your donation history through your profile and the BRN Dashboard to keep track of your contributions.
- Favorite Stories: Mark stories as favorites to easily access and donate to them in the future.
- Share Stories: Promote the stories you’ve donated to with friends and family to help them discover and support meaningful causes.
- Engage with Donors and Wishers: Leave encouraging messages or comments to build a supportive community around the causes you support.
- Manage Payment Information: Update and manage your saved credit cards in your profile settings for convenient future donations.
- Leverage Ambassador Benefits: Utilize the exclusive features available to Ambassadors, such as enhanced visibility and advanced analytics, to optimize your fundraising efforts.
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