24. How to Complete KYC Integration on the Wishes App
24. How to Complete KYC Integration on the Wishes App
Welcome to the Wishes App! Ensuring the security and authenticity of our users is paramount. The Know Your Customer (KYC) integration allows us to verify the identities of our users, enhancing trust and safety within our community. This guide will walk you through the KYC process, eligibility criteria, and troubleshooting common issues.
Understanding KYC Integration
KYC (Know Your Customer) is a verification process used to confirm the identities of users. By completing KYC, users gain access to enhanced features, ensuring a secure and trustworthy environment for all participants.
Why is KYC Important?
- Security: Protects against fraudulent activities by verifying user identities.
- Trust: Builds confidence among donors and wishers by ensuring authenticity.
- Compliance: Helps the platform adhere to legal and regulatory requirements.
Who Needs to Complete KYC?
KYC requirements vary based on user activities and engagement within the app. Below are the scenarios determining the necessity of KYC verification:
1. Users Without Stories
- Example User: Caroline Forbs
- Criteria: Users who have not created any stories.
- KYC Requirement: Not Required
- Explanation: Since Caroline hasn't initiated any fundraising activities, the platform does not require her to undergo KYC verification at this stage.
2. Users with Stories Raising Less Than $500
- Example User: Lara Edison (Before Raising $500)
- Criteria: Users who have created stories that have raised less than $500.
- KYC Requirement: Not Required
- Explanation: Until a user's fundraising activities reach a threshold of $500, the verification button remains absent from their profile.
3. Users with Stories Raising $500 or More
- Example User: Lara Edison (After Raising $500)
- Criteria: Users who have created stories that have raised $500 or more.
- KYC Requirement: Required
- Explanation: Once a user's fundraising efforts exceed $500, the "Person Verification" button appears on their profile, prompting them to complete the KYC process.
When to See the Verification Button
The "Person Verification" button becomes visible under the following conditions:
- Eligibility: Only users who have successfully raised $500 or more through their stories.
- Appearance: Located on the user's profile page.
- Visibility: Absent for users who do not meet the eligibility criteria.
Example Scenarios
-
Caroline Forbs
- Status: No stories created.
- Verification Button: Absent
-
Lara Edison
- Status Before Raising $500: Stories have raised less than $500.
- Verification Button: Absent
- Status After Raising $500+: Stories have raised $500 or more.
- Verification Button: Visible
Steps to Complete KYC
Completing the KYC process involves submitting accurate personal information for verification. Follow the steps below to successfully complete KYC as an eligible user.
Step 1: Access Your Profile
- Action: Open the Wishes App on your device and log in to your account.
- Description: Upon logging in, you will be directed to the home screen displaying active stories and fundraisers.
- Action: Tap on the "Profile" button located in the menu at the bottom of the screen.
- Description: This will take you to your personal profile page where you can view and manage your information.
Step 2: Locate the "Person Verification" Button
- Precondition: Ensure that your stories have raised $500 or more.
- Action: On your profile page, look for the "Person Verification" button.
- Description: If eligible, the button will be prominently displayed, prompting you to initiate the KYC process.
- Note: If you are not eligible, the button will remain absent.
Step 3: Initiate the KYC Process
- Action: Tap on the "Person Verification" button.
- Description: This action will open the KYC submission interface, where you can enter your personal details for verification.
Step 4: Enter Your Personal Information
-
Required Information:
- First Name
- Last Name
- Phone Number
-
Example Data for Testing (KYC Sandbox):
- First Name: Martina
- Last Name: Goodram
- Phone Number: 2009043115
- Action: Fill in the required fields with accurate information.
- Description: Ensure all details match your official identification documents to avoid verification delays.
Step 5: Submit Your Information
- Action: After entering your details, tap the "Submit" button to send your information for verification.
- Description: Your information will be reviewed to confirm your identity.
Step 6: Handle Verification Outcomes
Successful Verification
- Action: Upon successful verification, you will receive a confirmation message.
- Description: The "Person Verification" button will no longer appear on your profile.
- UI Update: An "Verified" icon will be displayed next to your name, indicating that your identity has been confirmed.
Failed Verification
- Action: If incorrect data is entered, an alert will notify you of the error.
- Description: You will need to re-enter the correct information to proceed with verification.
- Action: Tap on the alert and correct the erroneous fields before resubmitting.
Post-Verification Interface Changes
After successfully completing KYC, your profile undergoes the following changes:
- Verification Button: The "Person Verification" button is removed from your profile.
- Verification Icon: An "Verified" icon appears next to your name, signifying that your identity has been confirmed.
- Access to Features: Unlocks additional features such as claiming funds and managing multiple payment methods.
Troubleshooting KYC Issues
Encountering issues during the KYC process can hinder your ability to unlock enhanced features. Below are common problems and their solutions.
Issue 1: Verification Button Absent Despite Eligibility
-
Possible Causes:
- Stories have not yet raised $500.
- App synchronization issues.
- Server delays.
-
Solutions:
-
Confirm Eligibility:
- Action: Ensure that your stories have collectively raised $500 or more.
-
Restart the App:
- Action: Close and reopen the Wishes App to refresh your profile status.
-
Check Internet Connection:
- Action: Ensure you have a stable internet connection for real-time updates.
-
Contact Support:
- Action: If the button remains absent despite meeting eligibility criteria, reach out to our support team at support@wishes.com for assistance.
-
Confirm Eligibility:
Issue 2: Unable to Complete KYC Due to Incorrect Data
-
Possible Causes:
- Typographical errors in personal information.
- Mismatched information compared to official documents.
-
Solutions:
-
Review Entered Information:
- Action: Carefully check all fields for accuracy before submission.
-
Use Official Documentation:
- Action: Ensure that the information matches your official identification documents.
-
Retry Submission:
- Action: Correct any errors and resubmit your information.
-
Contact Support:
- Action: If issues persist, contact our support team at support@wishes.com for further assistance.
-
Review Entered Information:
Issue 3: Verification Not Confirmed Despite Correct Data
-
Possible Causes:
- Server or processing delays.
- App glitches affecting the verification process.
-
Solutions:
-
Wait for Processing:
- Action: Allow up to 24 hours for verification to be processed.
-
Restart the App:
- Action: Close and reopen the Wishes App to refresh verification status.
-
Check Transaction Logs:
- Action: Review your BRN Dashboard for any pending verification statuses.
-
Contact Support:
- Action: If verification remains incomplete after the waiting period, reach out to our support team at support@wishes.com for assistance.
-
Wait for Processing:
Issue 4: Receiving Alerts Despite Correct Data Entry
-
Possible Causes:
- System errors or bugs in the KYC interface.
- Temporary server issues affecting data processing.
-
Solutions:
-
Retry Submission:
- Action: Attempt to resubmit your information after encountering an alert.
-
Clear App Cache:
- Action: Go to your device settings and clear the cache for the Wishes App.
-
Update the App:
- Action: Ensure you are using the latest version of the Wishes App.
-
Contact Support:
- Action: If alerts persist despite correct data entry, contact our support team at support@wishes.com for resolution.
-
Retry Submission:
Need Assistance?
If you encounter any issues or have questions regarding the KYC process, please contact our support team at support@wishes.com. We are here to help you navigate the verification process smoothly and ensure you can fully utilize the features of the Wishes App.
Next Steps: Maximizing Your Verified User Experience
After successfully completing KYC and verifying your identity, you can unlock and leverage additional features to enhance your fundraising and donation experience:
- Claiming Funds: Access and manage the funds raised through your stories with ease.
- Managing Payment Methods: Add, remove, or update your saved credit cards for seamless transactions.
- Accessing Enhanced Features: Utilize advanced tools and analytics available to verified users to optimize your fundraising efforts.
- Engaging with the Community: Participate more actively by managing multiple stories and supporting diverse causes.
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