8. How to Claim Money on the Wishes App (Desktop)
8. How to Claim Money on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you navigate the process of claiming money from your fundraised cards on the desktop version of the app. Follow the steps below to successfully purchase products using your funds and manage your transactions seamlessly.
Claiming Money from Fundraised Cards
As a wisher, you can convert your fundraised money into tangible products by following a simple and secure process. This guide outlines the steps to claim your funds and make purchases through the Wishes App desktop interface integrated with a Telegram chatbot.
Step-by-Step Guide to Claiming Money
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Upon opening, you will see your dashboard displaying your active fundraisers and fundraised cards.
Step 2: Navigate to Your Fundraised Cards
- Action: Locate the "Fundraised Cards" section on your dashboard.
- Details: This section lists all the cards associated with your fundraisers, each representing a specific fundraising goal or category.
Step 3: Select the Fundraised Card
- Action: Click on the desired fundraised card from which you want to claim money.
- Details: This will open the card details, showcasing the amount raised and the available options for claiming funds.
Step 4: Click the "Shop Now" Button
- Action: Within the fundraised card details, click the "Shop Now" button.
- Details: This action will trigger a popup list displaying various online stores where you can make purchases using your funds.
Step 5: Choose a Store from the Popup List
- Action: In the popup list, browse through the available stores and select the one where you wish to make a purchase.
- Details: The list may include popular online retailers and specialized stores that align with your fundraising category.
Step 6: Confirm Your Store Selection
- Action: After selecting a store, click the "Confirm" button to proceed.
- Details: This confirmation will initiate the purchase process within the selected store using your fundraised money.
Step 7: Interact with the Telegram Chatbot
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Action: A Telegram chatbot dialog will appear to assist with the purchase process.
- Action: Click the "Start" button in the Telegram chatbot to begin.
- Details: This chatbot integration ensures a secure and streamlined communication channel for processing your purchase requests.
Step 8: Input or Confirm Your Delivery Address
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Action: In the Telegram chatbot, you will be prompted to enter your delivery address.
- Option 1: Input New Address: Enter your current delivery address.
- Option 2: Confirm Existing Address: If you have previously entered an address, you can confirm it to save time.
- Details: Providing an accurate delivery address ensures that your purchased products reach you without any delays.
Step 9: Provide Product Details
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Action: Enter the product information you wish to purchase, including:
- Product Name: Specify the name of the product.
- Product Link: Provide the direct link to the product on the store's website.
- Product Picture: (Optional) Upload an image of the product for reference.
- Action: After filling in the details, click the "Finish" button to complete the request.
- Details: These details help the chatbot process your purchase accurately and efficiently.
Step 10: Confirm Purchase Request
- Action: After clicking "Finish," your purchase request will be created and displayed in the Telegram app.
- Details: You will see a summary of your purchase details, ensuring everything is correct before finalizing the transaction.
Step 11: Monitor Your Purchase Request
- Action: Your newly created purchase request will appear in your Telegram chatbot history.
- Details: You can track the status of your purchase and receive updates through the chatbot interface.
Troubleshooting Claiming Money Issues
Encountering problems while claiming money from your fundraised cards? Here are some common issues and their solutions:
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"Shop Now" Button Not Visible:
- Description: Unable to find or click the "Shop Now" button on your fundraised card.
-
Solution:
- Ensure that you are logged into the correct account associated with the fundraised card.
- Refresh the page and try accessing the fundraised card again.
- Check your internet connection for stability.
- If the issue persists, contact support for assistance.
-
Unable to Select a Store:
- Description: The popup list of stores is not loading or no stores are available for selection.
-
Solution:
- Refresh the page and attempt to click the "Shop Now" button again.
- Verify your internet connection.
- Ensure that the fundraised card has sufficient funds to cover purchases.
- Contact support if the problem continues.
-
Telegram Chatbot Not Responding:
- Description: The Telegram chatbot dialog is not appearing or not responding to inputs.
-
Solution:
- Ensure that you have Telegram installed and are logged into your account.
- Refresh the Wishes App page and try initiating the purchase process again.
- Check if Telegram is experiencing any outages or connectivity issues.
- Reinstall the Telegram app if necessary.
- Contact support for further assistance.
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Error When Entering Delivery Address:
- Description: Receiving an error message when inputting or confirming the delivery address.
-
Solution:
- Double-check the accuracy of the delivery address entered.
- Ensure that all required fields are filled out correctly.
- Try entering the address in a different format.
- If the issue persists, contact support for help.
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Product Details Not Saving:
- Description: Unable to save the product name, link, or picture in the chatbot.
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Solution:
- Ensure that all mandatory fields (product name and link) are filled out.
- Verify that the product link is correct and leads to a valid product page.
- Check the file format and size of the product picture if uploading.
- Refresh the chatbot and try entering the details again.
- Contact support if the problem continues.
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Purchase Request Not Created:
- Description: After clicking "Finish," the purchase request is not created in Telegram.
-
Solution:
- Ensure that you have completed all required steps in the chatbot.
- Check your internet connection.
- Refresh the Wishes App and Telegram to see if the request appears.
- If the purchase request still does not appear, contact support for assistance.
Need Assistance?
If you have any questions or need help during the claiming money process, please contact our support team at support@wishes.com. We're here to help you get started on your fundraising journey with Wishes!
Tips for a Smooth Claiming Process
- Ensure Sufficient Funds: Before initiating a purchase, verify that your fundraised card has enough funds to cover the desired product.
- Use Accurate Information: Provide precise delivery addresses and product details to avoid delays or errors in your purchase.
- Stay Connected: Maintain a stable internet connection throughout the claiming process to ensure seamless interactions between the Wishes App and the Telegram chatbot.
- Keep Telegram Updated: Ensure that your Telegram app is up-to-date to avoid compatibility issues with the chatbot.
- Verify Product Links: Double-check the product links you provide to ensure they lead to the correct items on the selected store's website.
- Monitor Your Chatbot: Regularly check the Telegram chatbot for updates and confirmations regarding your purchase requests.
- Express Gratitude: After successfully claiming your funds and making a purchase, consider sharing your experience to inspire others in their fundraising efforts.
Next Steps: Managing Your Purchases
After successfully claiming money and making a purchase, you can manage your transactions by:
- Tracking Purchase Status: Monitor the status of your purchases through the Telegram chatbot and your email for updates on delivery.
- Providing Feedback: Share your purchase experience to help improve the Wishes App services.
- Reviewing Fundraising Goals: Assess your fundraising progress and set new goals if needed to support additional causes.
- Engaging with Donors: Express gratitude to your donors to build strong relationships and encourage future support.
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