9. How to Browse Stories on the Wishes App (Desktop)
9. How to Browse Stories on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you navigate the process of browsing stories on your desktop, allowing you to discover and support causes that resonate with you. Follow the steps below to efficiently find and donate to stories that matter to you.
Browsing Stories as a Donor
As a donor, you can explore a wide range of stories created by wishers and nonprofits. This guide outlines the steps to browse, search, and filter stories to find the ones you wish to support.
Step-by-Step Guide to Browsing Stories
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Upon opening, you will be directed to the home page displaying various stories and fundraising campaigns.
Step 2: Access the Stories Menu
- Action: Locate the "Stories" menu in the navigation bar.
- Details: The menu provides access to all available stories for donation.
Step 3: Browse Available Stories
- Action: Scroll through the list of stories displayed on the home page.
- Details: Each story card includes essential information such as the title, description, fundraising goal, amount raised, and an option to donate.
Step 4: Select a Story for Donation
- Action: Click on the story title or the "Donate" button within the story card.
- Details: This will open the detailed view of the selected story, where you can learn more and proceed with your donation.
Step 5: Use the "Search Stories" Field for Quick Access
- Action: Locate the "Search Stories" field typically found at the top of the stories page.
- Details: To find specific stories quickly, enter keywords related to the cause, location, or wisher's name.
How to Use the Search Field:
- Click on the "Search Stories" Field: Activate the search bar by clicking on it.
- Type Your Keywords: Enter relevant terms that match the story you are looking for.
- View Instant Results: As you type, matching stories will appear immediately, allowing you to select the desired one swiftly.
Step 6: Apply Filters to Refine Your Search
- Action: Click on the "Filters" button located near the search bar.
- Details: Filters help you narrow down the list of stories based on specific criteria, making it easier to find stories that align with your interests.
Available Filters:
- Category: Select from various categories such as Health, Education, Community, etc., to view stories within those areas.
- Location: Filter stories based on geographic location to support causes near you or in specific regions.
- Fundraising Goal: Choose stories based on their fundraising targets, such as high, medium, or low goals.
- Donation Status: Filter by stories that are actively raising funds or have reached their goals.
How to Use Filters:
- Click the "Filters" Button: Open the filtering options.
- Select Desired Criteria: Choose the categories, locations, fundraising goals, or donation statuses that interest you.
- Apply Filters: Click the "Apply" button to update the list of stories based on your selected filters.
- View Filtered Results: The stories displayed will now match your specified criteria, allowing for a more focused browsing experience.
Step 7: Compare Filtered and Unfiltered Stories
- Action: Toggle between using filters and browsing all stories.
- Details: Observe how the list of stories changes when filters are applied versus when browsing without filters, helping you understand the effectiveness of different filtering options.
Troubleshooting Browsing Issues
Encountering problems while browsing stories? Here are some common issues and their solutions:
-
Stories Not Loading:
- Description: The list of stories fails to load or displays an error message.
-
Solution:
- Check Internet Connection: Ensure your desktop is connected to the internet.
- Refresh the Page: Click the refresh button in your browser to reload the app.
- Clear Cache: Clear your browser’s cache and cookies, then try accessing the app again.
- Contact Support: If the issue persists, reach out to our support team for assistance.
-
Search Function Not Working:
- Description: Unable to retrieve results using the "Search Stories" field.
-
Solution:
- Verify Keywords: Ensure that you are typing relevant and correctly spelled keywords.
- Use Different Terms: Try using alternative keywords that might be associated with the desired stories.
- Check Filters: Ensure that no conflicting filters are applied that might restrict search results.
- Contact Support: If searches still fail, contact support for help.
-
Filters Not Applying Correctly:
- Description: Selected filters do not narrow down the stories as expected.
-
Solution:
- Review Selected Filters: Make sure you have selected the correct criteria.
- Reset Filters: Click the "Clear Filters" button and try applying them again.
- Combine Filters: Use multiple filters to better refine your search.
- Contact Support: If filters continue to malfunction, reach out to our support team.
-
Unable to Click on Stories:
- Description: Clicking on a story does not open its detailed view.
-
Solution:
- Refresh the Page: Reload the app to resolve temporary glitches.
- Try a Different Browser: Use another browser to see if the issue persists.
- Disable Extensions: Temporarily disable browser extensions that might interfere with the app.
- Contact Support: If the problem remains, contact support for further assistance.
-
No Stories Found:
- Description: After searching or applying filters, no stories are displayed.
-
Solution:
- Check Keywords: Ensure your search terms are accurate and relevant.
- Adjust Filters: Modify or remove some filters to broaden the search results.
- Browse Manually: Explore stories without using the search or filters to find interesting causes.
- Contact Support: If you believe stories should be available, contact support for help.
Need Assistance?
If you have any questions or need help while browsing stories, please contact our support team at support@wishes.com. We're here to help you find and support the stories that matter most to you!
Tips for Effective Browsing
- Use Specific Keywords: When searching, use precise and relevant keywords to find stories that align with your interests.
- Leverage Filters: Utilize filters to narrow down your search, making it easier to discover stories that fit your criteria.
- Explore Categories: Browse through different categories to discover new and diverse causes you might want to support.
- Check Story Details: Before donating, read the story descriptions and view any associated media to understand the cause better.
- Stay Updated: Regularly check the app for new stories and updates on existing ones to stay informed about the progress of your donations.
- Bookmark Stories: Save or bookmark stories that interest you for easy access and future donations.
- Engage with Story Creators: Leave encouraging comments or messages to supporters and creators, fostering a supportive community.
Next Steps: Making a Donation
After finding a story you wish to support, follow these steps to make a donation:
- Select the Story: Click on the story to open its detailed view.
- Choose Donation Amount: Enter the amount you wish to donate.
- Select Payment Method: Choose your preferred payment option.
- Confirm Donation: Review your donation details and confirm the transaction.
- Receive Confirmation: You'll receive a confirmation message once your donation is successful.
- Track Your Donations: Monitor the impact of your contributions through updates provided by the story creator.
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