13. How to Donate from a Credit Card as a Non-Ambassador on the Wishes App (Desktop)
13. How to Donate from a Credit Card as a Non-Ambassador on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help non-Ambassador users navigate the process of making donations using a credit card on the desktop version of the app. Follow the steps below to donate seamlessly and manage your transactions effectively.
Donating from a Credit Card as a Non-Ambassador
As a non-Ambassador user, you have the ability to support any story by making a donation using your credit card. This guide outlines the steps to donate to a story, manage your payment methods, and monitor your transactions.
Step-by-Step Guide to Donating
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Ensure you are logged into your account. If not, refer to our How to Log In to the Wishes App (Desktop) guide.
Step 2: Browse and Select a Story
- Action: Navigate to the "Browse Stories" section from the main menu.
- Details: Browse through the list of available stories or use the "Search Stories" and "Filters" options to locate a story you wish to support.
Step 3: View Donation Details
- Action: Click on the story title to open its detailed view.
- Details: Here, you can see the story's description, fundraising goals, amount raised by categories, and an option to donate.
Step 4: Click the "Donate" Button
- Action: Click the "Donate" button within the story's detailed view.
- Details: This will initiate the donation process, allowing you to specify the total amount you wish to donate.
Step 5: Select Donation Option
-
Action: Choose your preferred donation option.
-
Options Available:
- Your Wallet
- Recurring Donation
- Credit Card
-
Options Available:
- Important Note: If you select "Your Wallet" or "Recurring Donation," you will receive a suggestion to become an Ambassador. As a non-Ambassador, you can only proceed with the "Credit Card" option.
Step 6: Choose the "Credit Card" Option
- Action: Click on the "Credit Card" button to proceed with your donation.
- Details: This option allows you to donate to the current category of the story. Remember: As a non-Ambassador, you can only donate to one category at a time.
Step 7: Leave a Message to the Wisher
- Action: Enter a personalized message in the "Leave a Message" field.
- Details: This message will be sent to the wisher to express your support and encouragement.
Step 8: Select or Add a Credit Card
Selecting a Saved Card
- Action: Click on the "Select Saved Card" option.
- Details: Choose from your previously saved credit cards to streamline the donation process.
Adding a New Credit Card
- Action: Click on the "Add New Card" button.
- Details: A form will appear where you need to fill in your personal and card details.
Filling in Personal Information
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date in MM/YY format.
- CVV: Provide the 3-digit CVV code located on the back of your card.
- First Name and Last Name: Enter the name as it appears on your credit card.
- Address: Input your billing address.
- ZIP Code: Enter the ZIP code associated with your billing address.
- Action: After filling in all required fields, click the "Save Card" button to store your new credit card information securely.
Step 9: Confirm Your Donation
-
Action: Review your donation details and click the "Pay for the Wisher" button.
-
Details:
- Automatic Selection: The "Pay for the Wisher" option is selected by default, meaning you will cover the transaction fee.
- Option to Turn Off Fee: If you prefer not to pay the fee, you can deselect the "Pay for the Wisher" checkbox by clicking on it.
-
Important Note: As a non-Ambassador, you cannot choose the "Fund Instantly" option. This feature is reserved for Ambassadors.
Step 10: Complete the Donation
- Action: Click the "Donate" button to finalize your donation.
- Details: If all information is correctly entered and the transaction is successful, you will receive a confirmation message regarding your donation.
Step 11: View Your Donation
- Action: After donating, click on the "View All Donors" button located at the bottom of the story.
- Details: Your donation will be listed at the top of the donors' list, allowing you to see your contribution.
Step 12: Check Your Transaction on the BRN Dashboard
-
Action: Navigate to your BRN Dashboard within the Wishes App.
-
Details:
- Fee Transaction: You will see a fee transaction (e.g., $1.80) associated with your donation.
- Main Transaction: The primary donation amount (e.g., $50.00) will also be listed with a status of "Pending."
- Total Amount: The total transaction amount (e.g., $103.30) will appear on your personal Dashboard with a "Pending" status.
-
Important Note: As a donor, you are responsible for paying the transaction fee for the selected category.
Step 13: Review Transaction Details
-
Action: Click on the transaction record in your Dashboard to view detailed information.
-
Details: You can see the breakdown of the fee and main transaction amounts, along with the "Pending" status.
-
Important Note: Since you cannot make an instant donation as a non-Ambassador, this transaction will have a "Waiting" status, and you have the option to cancel the transaction if needed.
Troubleshooting Donation Issues
Encountering problems while making a donation? Here are some common issues and their solutions:
-
Unable to Select "Credit Card" Option:
- Description: The "Credit Card" button is not clickable or available.
-
Solution:
- Ensure you are logged in as a non-Ambassador user.
- Refresh the page and try selecting the option again.
- Clear your browser’s cache and cookies, then attempt the process again.
- Contact support if the issue persists.
-
Error When Adding a New Credit Card:
- Description: Receiving an error message while entering credit card details.
-
Solution:
- Double-check all entered information for accuracy.
- Ensure your credit card is active and has sufficient funds.
- Verify that you are entering the correct CVV and expiration date.
- Try using a different credit card if possible.
- Contact your bank or support if the problem continues.
-
Donation Confirmation Not Received:
- Description: After clicking "Donate," no confirmation message appears.
-
Solution:
- Ensure that all required fields are filled out correctly.
- Check your internet connection and refresh the page.
- Look for any pop-up blockers that might be preventing the confirmation message.
- Contact support if the issue persists.
-
Fee Not Being Applied Correctly:
- Description: The transaction fee is not reflecting as expected.
-
Solution:
- Review the donation details to ensure the "Pay for the Wisher" option is selected.
- Refresh your Dashboard to see if the fee appears correctly.
- Contact support for assistance in verifying the transaction fee.
-
Cannot Cancel a Pending Transaction:
- Description: Unable to cancel a transaction that is in "Pending" status.
-
Solution:
- Ensure you are attempting to cancel within the allowed timeframe.
- Refresh the Dashboard and try again.
- Contact support if you continue to face difficulties.
-
Payment Declined:
- Description: Your credit card is declined during the transaction.
-
Solution:
- Verify that your credit card details are entered correctly.
- Ensure your card has not expired and has sufficient funds.
- Contact your bank to inquire about any holds or restrictions on your card.
- Try using a different credit card if possible.
- Contact support if the issue remains unresolved.
Need Assistance?
If you have any questions or need help during the donation process, please contact our support team at support@wishes.com. We're here to help you support the stories that matter most to you with ease.
Tips for a Smooth Donation Experience
- Use a Valid Credit Card: Ensure your credit card is active and has sufficient funds before initiating a donation.
- Double-Check Information: Verify all entered details, including card number, expiration date, CVV, and billing address, to prevent errors.
- Save Your Payment Method: Save your credit card information for quicker future donations, but ensure your device is secure.
- Monitor Transactions: Regularly check your Dashboard to keep track of your donations and transaction statuses.
- Understand Fees: Be aware that as a non-Ambassador, you are responsible for paying the transaction fees associated with your donations.
- Secure Your Account: Use strong passwords and enable two-factor authentication to protect your account from unauthorized access.
- Stay Informed: Keep an eye on your email for donation confirmations and updates from the Wishes App.
Next Steps: Managing Your Donations
After successfully donating, you can manage your contributions by:
- Tracking Donations: Monitor the status of your donations through your Dashboard.
- Reviewing Donation History: View past donations and transaction details for your records.
- Updating Payment Methods: Add or remove credit cards from your saved payment methods as needed.
- Canceling Pending Transactions: If necessary, cancel donations that are still in "Pending" status.
- Engaging with Stories: Return to the stories you support to leave messages, share updates, and track fundraising progress.
By following this guide, you can efficiently make donations using your credit card on the Wishes App desktop version, ensuring your support reaches the intended stories seamlessly. If you need further assistance, don't hesitate to reach out to our support team.
Comments
0 comments
Please sign in to leave a comment.