16. How to Donate as an Ambassador Using “Your Wallet” on the Wishes App (Desktop)
16. How to Donate as an Ambassador Using “Your Wallet” on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you, as an Ambassador, navigate the process of making donations using the "Your Wallet" option on the desktop version of the app. Utilizing your wallet allows for a streamlined and efficient donation experience, ensuring your support reaches the intended stories effortlessly. Follow the steps below to donate effectively using your wallet balance.
Donating as an Ambassador Using “Your Wallet”
As an Ambassador, you have the flexibility to support stories using various donation methods, including your wallet balance. This guide outlines the steps to make a donation using your wallet, manage your funds, and personalize your contributions.
Step-by-Step Guide to Donating Using “Your Wallet”
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Ensure you are logged into your Ambassador account. If not, enter your email and password to access your profile.
Step 2: Browse and Select a Story
- Action: Navigate to the "Browse Stories" section from the main menu.
- Details: Browse through the list of available stories or use the "Search Stories" and "Filters" options to locate a story you wish to support.
Step 3: View Donation Details
- Action: Click on the story title to open its detailed view.
- Details: Here, you can see the story's description, fundraising goals, amount raised by categories, and an option to donate.
Step 4: Click the "Donate" Button
- Action: Click the "Donate" button within the story's detailed view.
- Details: This will initiate the donation process, allowing you to specify the total amount you wish to donate.
Step 5: Select the "Your Wallet" Option
- Action: Choose the "Your Wallet" option from the available donation methods.
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Details:
- Wallet Balance: Ensure that your wallet has sufficient funds to cover the donation. If your wallet is not full, you may need to replenish it before proceeding.
- Automatic Selection: As an Ambassador, if your wallet is sufficiently funded, the "Your Wallet" option is readily available for selection.
Step 6: Enter the Total Donation Amount
- Action: Input the total amount you wish to donate.
- Details: Specify the total donation amount that will be divided among the selected categories within the story.
Step 7: Select Categories to Donate To
- Action: Choose up to three categories you wish to support within the story.
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Details:
- Multiple Categories: As an Ambassador, you can allocate your donation across multiple categories to maximize your impact.
- Division of Funds: The total donation amount will be automatically divided among the selected categories.
Step 8: Add a Message to the Wisher
- Action: Enter a personalized message in the "Leave a Message" field.
- Details: This message will be sent to the wisher to express your support and encouragement.
Step 9: Confirm Donation
- Action: Review your donation details and click the "Donate" button to finalize your donation.
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Details:
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Fee for Wisher: As an Ambassador, you have the option to "Pay fee for wisher", which is enabled by default. This fee is added to each category you donate to.
- Default Setting: The fee is automatically applied to your donation.
- Option to Turn Off: If you prefer not to cover the fee, you can deselect the "Pay fee for wisher" checkbox by clicking on it.
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Fund Instantly: As an Ambassador, the "Fund Instantly" option is enabled by default, ensuring your donation is processed immediately.
- Option to Turn Off: If you prefer not to fund instantly, you can disable this option by clicking on the toggle.
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Fee for Wisher: As an Ambassador, you have the option to "Pay fee for wisher", which is enabled by default. This fee is added to each category you donate to.
Step 10: Complete the Donation
- Action: Click the "Donate" button to finalize your donation.
- Details: If all information is correctly entered and the transaction is successful, you will receive a confirmation message regarding your donation.
Step 11: View Your Donation
- Action: After donating, click on the "View All Donors" button located at the bottom of the story.
- Details: Your donation will be listed at the top of the donors' list, allowing you to see your contribution.
Step 12: Check Your Transaction on the Dashboard
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Action: Open your Dashboard within the Wishes App.
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Details:
- Transaction Status: Your donation will appear as "Completed" on the list with the total amount (e.g., $103.30), which includes the donation and any applicable fees.
- Fee Details: The dashboard will display the fee transaction (e.g., $1.80) and the main donation amount (e.g., $50.00).
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Important Note: As an Ambassador, you are responsible for paying the fee for each category you donate to. Unlike non-Ambassadors, you cannot cancel transactions once they are completed due to the instant funding feature.
Troubleshooting Donation Issues
Encountering problems while making a donation using your wallet? Here are some common issues and their solutions:
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Unable to Select "Your Wallet" Option:
- Description: The "Your Wallet" button is not clickable or available.
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Solution:
- Ensure you are logged in as an Ambassador user.
- Verify that your wallet has sufficient funds to cover the donation.
- Refresh the page and try selecting the option again.
- Clear your browser’s cache and cookies, then attempt the process again.
- Contact support if the issue persists.
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Donation Confirmation Not Received:
- Description: After clicking "Donate," no confirmation message appears.
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Solution:
- Ensure that all required fields are filled out correctly.
- Check your internet connection and refresh the page.
- Look for any pop-up blockers that might be preventing the confirmation message.
- Contact support if the issue persists.
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Fee Not Being Applied Correctly:
- Description: The transaction fee is not reflecting as expected.
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Solution:
- Review the donation details to ensure the "Pay fee for wisher" option is selected.
- Refresh your Dashboard to see if the fee appears correctly.
- Contact support for assistance in verifying the transaction fee.
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Cannot Cancel a Completed Transaction:
- Description: Attempting to cancel a transaction that is already completed.
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Solution:
- Understand that as an Ambassador, you cannot cancel completed transactions due to instant funding features.
- If there is an issue with the transaction, contact support for assistance.
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Payment Declined:
- Description: Your wallet donation is declined.
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Solution:
- Verify that your wallet has sufficient funds for the donation.
- Ensure that your wallet is properly linked and active.
- Contact support if the issue remains unresolved.
Need Assistance?
If you have any questions or need help during the donation process using your wallet, please contact our support team at support@wishes.com. We're here to help you support the stories that matter most to you with ease.
Tips for a Smooth Donation Experience
- Ensure Sufficient Wallet Funds: Before initiating a donation, verify that your wallet has enough balance to cover the total donation amount and any applicable fees.
- Double-Check Information: Verify all entered details, including donation amount and selected categories, to prevent errors.
- Leverage Multiple Categories: As an Ambassador, utilize the ability to donate to multiple categories to maximize your impact across different aspects of the story.
- Understand Fee Implications: Be aware that each category you donate to incurs a separate fee if you choose to pay the fee for the wisher.
- Secure Your Account: Use strong passwords and enable two-factor authentication to protect your account and wallet funds.
- Monitor Transactions: Regularly check your Dashboard to keep track of your donations and their statuses.
- Engage with Donors and Wishers: Leave meaningful messages to wishers and engage with other donors to build a supportive community around your causes.
Next Steps: Managing Your Donations
After successfully donating using your wallet, you can manage your contributions by:
- Tracking Donations: Monitor the status of your donations through your Dashboard.
- Reviewing Donation History: View past donations and transaction details for your records.
- Updating Wallet Funds: Replenish your wallet balance as needed to continue supporting stories without interruption.
- Engaging with Stories: Return to the stories you support to leave additional messages, share updates, and track fundraising progress.
- Maximizing Ambassador Benefits: Utilize the enhanced features available to Ambassadors to boost your fundraising efforts and support multiple causes effectively.
By following this guide, you can efficiently make donations using your wallet as an Ambassador on the Wishes App desktop version, ensuring your support reaches the intended stories seamlessly. If you need further assistance, don't hesitate to reach out to our support team.
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