15. How to Donate as an Ambassador with a Credit Card on the Wishes App (Desktop)
15. How to Donate as an Ambassador with a Credit Card on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you, as an Ambassador, navigate the process of making donations using a credit card on the desktop version of the app. Ambassadors enjoy enhanced donation features, allowing for more flexibility and support across multiple categories. Follow the steps below to donate efficiently and manage your transactions effectively.
Donating as an Ambassador with a Credit Card
As an Ambassador user, you have the privilege to support multiple categories within a story, benefiting from advanced donation options such as instant funding and fee coverage for wishers. This guide outlines the steps to make a donation using a credit card, whether you choose a saved card or add a new one.
Step-by-Step Guide to Donating
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Ensure you are logged into your Ambassador account. If not, enter your email and password to access your profile.
Step 2: Browse and Select a Story
- Action: Navigate to the "Browse Stories" section from the main menu.
- Details: Browse through the list of available stories or use the "Search Stories" and "Filters" options to locate a story you wish to support.
Step 3: View Donation Details
- Action: Click on the story title to open its detailed view.
- Details: Here, you can see the story's description, fundraising goals, amount raised by categories, and an option to donate.
Step 4: Click the "Donate" Button
- Action: Click the "Donate" button within the story's detailed view.
- Details: This will initiate the donation process, allowing you to specify the total amount you wish to donate.
Step 5: Select Donation Option
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Action: Choose your preferred donation option.
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Options Available:
- Credit Card
- Your Wallet (Prompts to become an Ambassador)
- Recurring Donation (Prompts to become an Ambassador)
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Options Available:
- Important Note: As an Ambassador, you can select the "Credit Card" option without being prompted to upgrade. Selecting "Your Wallet" or "Recurring Donation" will suggest becoming an Ambassador, which is already your status.
Step 6: Choose the "Credit Card" Option
- Action: Click on the "Credit Card" button to proceed with your donation.
- Details: This option allows you to donate to multiple categories within the story. Remember: As an Ambassador, you can donate to multiple categories, unlike non-Ambassadors who are restricted to one.
Step 7: Enter the Total Donation Amount
- Action: Input the total amount you wish to donate.
- Details: Specify the total donation amount that will be divided among the selected categories.
Step 8: Select Categories to Donate To
- Action: Choose up to three categories you wish to support within the story.
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Details:
- Multiple Categories: As an Ambassador, you can allocate your donation across multiple categories to maximize your impact.
- Division of Funds: The total donation amount will be automatically divided among the selected categories.
Step 9: Add a Message to the Wisher
- Action: Enter a personalized message in the "Leave a Message" field.
- Details: This message will be sent to the wisher to express your support and encouragement.
Step 10: Select a Credit Card for Donation
You have two options to select a payment method for your donation:
Situation #1: Using a Saved Credit Card
- Action: Click on the "Select Card" button.
- Details: You will see a list of your saved credit cards.
- Action: Click on the "Use This Card" button next to the card you wish to use.
- Confirmation: Confirm your selection when prompted.
- Result: Your donation will be processed using the selected saved credit card.
Situation #2: Adding a New Credit Card
- Action: Click on the "Add New Card" button.
- Details: A form will appear for you to enter your new credit card details.
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Action: Fill in the required personal and card information:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Provide the 3-digit CVV code from the back of your card.
- First Name and Last Name: Enter the name as it appears on your credit card.
- Address: Input your billing address.
- ZIP Code: Enter the ZIP code associated with your billing address.
- Action: Click the "Save Card" button to store your new credit card information securely.
- Action: After saving, click the "Select This Card" button to use it for your donation.
- Confirmation: Confirm your card selection when prompted.
- Result: Your donation will be processed using the newly added credit card.
Step 11: Configure Donation Options
As an Ambassador, you have additional donation options:
Pay Fee for Wisher
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Action: Decide whether to cover the donation fee for the wisher.
- Default Setting: "Pay fee for wisher" is enabled by default, adding a fee to each selected category.
- Action: To disable, simply click the checkbox to turn off this option.
- Important Note: If you are donating to multiple categories, the fee will be applied to each category separately.
Fund Instantly
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Action: Decide whether to fund your donation instantly.
- Default Setting: "Fund Instantly" is enabled by default, ensuring immediate processing of your donation.
- Action: To disable, click on the toggle to turn off this option.
- Important Note: As an Ambassador, you have the ability to fund instantly, unlike non-Ambassadors.
Step 12: Complete the Donation
- Action: After configuring your donation options, click the "Donate" button to finalize your donation.
- Details: If all information is correctly entered and the transaction is successful, you will receive a confirmation message regarding your donation.
Step 13: View Your Donation
- Action: After donating, click on the "View All Donors" button located at the bottom of the story.
- Details: Your donation will be listed at the top of the donors' list, allowing you to see your contribution.
Step 14: Check Your Transaction on the Dashboard
- Action: Open your Dashboard within the Wishes App.
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Details:
- Transaction Status: Your donation will appear as "Pending" on the list with the total amount (e.g., $103.30), which includes the donation and any applicable fees.
- Fee Details: The dashboard will display the fee transaction (e.g., $1.80) and the main donation amount (e.g., $50.00).
- Important Note: As an Ambassador, you are responsible for paying the fee for each category you donate to. Unlike non-Ambassadors, you cannot cancel transactions once they are completed.
Step 15: Review Transaction Details
- Action: Click on the transaction record in your Dashboard to view detailed information.
- Details: You can see the breakdown of the fee and main donation amounts, along with the "Pending" status.
- Important Note: Since you can make instant donations as an Ambassador, transactions will have a "Completed" status, and you cannot cancel them.
Troubleshooting Donation Issues
Encountering problems while making a donation? Here are some common issues and their solutions:
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Unable to Select "Credit Card" Option:
- Description: The "Credit Card" button is not clickable or available.
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Solution:
- Ensure you are logged in as an Ambassador user.
- Refresh the page and try selecting the option again.
- Clear your browser’s cache and cookies, then attempt the process again.
- Contact support if the issue persists.
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Error When Adding a New Credit Card:
- Description: Receiving an error message while entering credit card details.
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Solution:
- Double-check all entered information for accuracy.
- Ensure that your credit card is active and has sufficient funds.
- Verify that you are entering the correct CVV and expiration date.
- Try using a different credit card if possible.
- Contact your bank or support if the problem continues.
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Donation Confirmation Not Received:
- Description: After clicking "Donate," no confirmation message appears.
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Solution:
- Ensure that all required fields are filled out correctly.
- Check your internet connection and refresh the page.
- Look for any pop-up blockers that might be preventing the confirmation message.
- Contact support if the issue persists.
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Fee Not Being Applied Correctly:
- Description: The transaction fee is not reflecting as expected.
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Solution:
- Review the donation details to ensure the "Pay fee for wisher" option is selected.
- Refresh your Dashboard to see if the fee appears correctly.
- Contact support for assistance in verifying the transaction fee.
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Cannot Cancel a Completed Transaction:
- Description: Attempting to cancel a transaction that is already completed.
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Solution:
- Understand that as an Ambassador, you cannot cancel completed transactions due to instant funding features.
- If there is an issue with the transaction, contact support for assistance.
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Payment Declined:
- Description: Your credit card is declined during the transaction.
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Solution:
- Verify that your credit card details are entered correctly.
- Ensure your card has not expired and has sufficient funds.
- Contact your bank to inquire about any holds or restrictions on your card.
- Try using a different credit card if possible.
- Contact support if the issue remains unresolved.
Need Assistance?
If you have any questions or need help during the donation process, please contact our support team at support@wishes.com. We're here to help you support the stories that matter most to you with ease.
Tips for a Smooth Donation Experience
- Use a Valid Credit Card: Ensure your credit card is active and has sufficient funds before initiating a donation.
- Double-Check Information: Verify all entered details, including card number, expiration date, CVV, and billing address, to prevent errors.
- Save Your Payment Method: Save your credit card information for quicker future donations, but ensure your device is secure.
- Monitor Transactions: Regularly check your Dashboard to keep track of your donations and transaction statuses.
- Understand Fees: Be aware that as an Ambassador, you are responsible for paying the transaction fees associated with your donations.
- Secure Your Account: Use strong passwords and enable two-factor authentication to protect your account from unauthorized access.
- Stay Informed: Keep an eye on your email for donation confirmations and updates from the Wishes App.
Next Steps: Managing Your Donations
After successfully donating, you can manage your contributions by:
- Tracking Donations: Monitor the status of your donations through your Dashboard.
- Reviewing Donation History: View past donations and transaction details for your records.
- Updating Payment Methods: Add or remove credit cards from your saved payment methods as needed.
- Engaging with Stories: Return to the stories you support to leave messages, share updates, and track fundraising progress.
- Maximizing Ambassador Benefits: Utilize the enhanced features available to Ambassadors to boost your fundraising efforts and support multiple causes effectively.
By following this guide, you can efficiently make donations as an Ambassador using your credit card on the Wishes App desktop version, ensuring your support reaches the intended stories seamlessly. If you need further assistance, don't hesitate to reach out to our support team.
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