18. How to Donate to Unregistered Nonprofits on the Wishes App (Desktop)
18. How to Donate to Unregistered Nonprofits on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you navigate the process of donating to nonprofits that are not pre-registered within the app using the desktop version. Supporting a wider range of organizations enhances the impact of your donations and helps more causes receive the assistance they need. Follow the steps below to donate seamlessly to any nonprofit organization.
Donating to Unregistered Nonprofits
As a donor, you have the flexibility to support various nonprofit organizations, even if they are not initially listed in the Wishes App. This guide outlines the steps to donate to these organizations, manage your payment methods, and monitor your transactions effectively.
Step-by-Step Guide to Donating
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Ensure you are logged into your account. If not, enter your email and password to access your profile.
Step 2: Navigate to the Story List
- Action: Click on the "Browse Stories" or "Stories" option in the main menu.
- Details: This will display a list of available stories and fundraising campaigns.
Step 3: Select "Donate to Organization"
- Action: Locate and click the "Donate to Organization" button.
- Details: This button allows you to donate directly to a nonprofit organization outside of the pre-registered stories.
Step 4: Open the Donation Modal Popup
- Action: Upon clicking the "Donate to Organization" button, a modal popup will appear.
- Details: This popup facilitates the selection and donation process to your chosen nonprofit.
Step 5: Select an Organization
Using the Search Function
- Action: Click on the "Select Organization" button within the popup.
- Details: A search field will appear, enabling you to find the desired nonprofit.
- Action: Type a few characters of the organization's name in the "Search" field.
- Details: The list will dynamically update to show matching nonprofits based on your input.
- Action: Select the desired organization from the search results (e.g., Montana 4-H Foundation Inc).
Choosing from the List
- Action: If you know the exact name of the organization, scroll through the list and click on the desired nonprofit to select it.
Step 6: Enter Donation Amount
- Action: After selecting the organization, input the amount of money you wish to donate in the designated field.
- Details: Ensure the amount is accurate to reflect your intended support for the organization.
Step 7: Select a Payment Method
You have two options to choose a payment method for your donation:
Situation #1: Using a Saved Credit Card
- Action: Click on the "Select Card" button.
- Details: A list of your saved credit cards will appear.
- Action: Click on the "Use This Card" button next to the card you wish to use.
- Confirmation: Confirm your selection when prompted.
- Result: Your donation will be processed using the selected saved credit card.
Situation #2: Adding a New Credit Card
- Action: Click on the "Add New Card" button.
- Details: A form will appear for you to enter your new credit card details.
-
Action: Fill in the required personal and card information:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date (MM/YY).
- CVV: Provide the 3-digit CVV code from the back of your card.
- First Name and Last Name: Enter the name as it appears on your credit card.
- Address: Input your billing address.
- ZIP Code: Enter the ZIP code associated with your billing address.
- Action: Click the "Save Card" button to store your new credit card information securely.
- Action: After saving, click the "Select This Card" button to use it for your donation.
- Confirmation: Confirm your card selection when prompted.
- Result: Your donation will be processed using the newly added credit card.
Step 8: Complete the Donation
- Action: Click the "Donate" button to finalize your donation.
- Details: Upon successful transaction, you will receive a notification confirming your donation.
Step 9: Notification of Successful Donation
- Action: After donating, a notification will appear indicating that your donation was successful.
- Details: This confirmation ensures that your support has been received by the selected nonprofit.
Step 10: Understand the Transaction Status
- Action: Your donation will be reflected on NMI (payment processor) as an Authorization transaction with a status of "Pending Capture."
- Details: This status indicates that the transaction is awaiting final processing based on the nonprofit's requirements.
Step 11: Check Transaction on Your Dashboard
- Action: Open your Dashboard within the Wishes App.
- Details: Your donation will appear as "Pending" because it requires reaching a $100 threshold for the wisher.
Step 12: Review Transaction Details
- Action: Click on the "Pending" transaction in your Dashboard to view more details.
- Details: This will show information about the transaction, including a link to a story that was created during the donation process.
Step 13: Review the Created Story
- Action: Click on the "Review Story" button within the transaction details.
- Details: This will open the story that was automatically created during your donation, which is now listed among other stories in the app.
Troubleshooting Donation Issues
Encountering problems while donating to unregistered nonprofits? Here are some common issues and their solutions:
-
"Donate to Organization" Button Not Visible:
- Description: Unable to locate the "Donate to Organization" button in the story list.
-
Solution:
- Ensure you are logged into your account.
- Refresh the page to update the interface.
- Check if there are any updates available for the app.
- Contact support if the button remains invisible.
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Unable to Find the Desired Nonprofit:
- Description: The nonprofit you wish to donate to does not appear in the search results.
-
Solution:
- Verify that you have entered the correct name or keywords.
- Try using different or broader search terms.
- If the nonprofit is still not found, contact support to inquire about adding new organizations.
-
Donation Amount Not Saving:
- Description: The entered donation amount does not register when attempting to donate.
-
Solution:
- Ensure that you have entered a valid numerical amount.
- Refresh the page and try entering the amount again.
- Clear your browser’s cache and cookies, then attempt the process again.
- Contact support if the issue persists.
-
Error When Selecting a Credit Card:
- Description: Encountering an error message when trying to select a saved card or add a new one.
-
Solution:
- Verify that your credit card information is entered correctly.
- Ensure your card has sufficient funds and is not expired.
- Try using a different credit card if possible.
- Contact your bank or support for further assistance.
-
Donation Not Reflecting on Dashboard:
- Description: After donating, the transaction does not appear in your Dashboard.
-
Solution:
- Refresh the Dashboard page to update transaction statuses.
- Ensure that your internet connection is stable.
- Check if the donation was processed by verifying your email for confirmation.
- Contact support if the transaction still does not appear.
-
Incorrect Transaction Status:
- Description: The transaction shows an unexpected status, such as "Failed" instead of "Pending Capture."
-
Solution:
- Review your donation details to ensure all information was entered correctly.
- Contact support to verify the transaction status and seek assistance if needed.
-
Issues with NMI Transaction:
- Description: Problems accessing or understanding the NMI transaction details.
-
Solution:
- Ensure that you have a stable internet connection.
- Refresh the transaction page and try accessing it again.
- Contact support for detailed assistance regarding NMI transactions.
Need Assistance?
If you have any questions or need help while donating to unregistered nonprofits, please contact our support team at support@wishes.com. We're here to help you make impactful donations and support the causes that matter most to you!
Tips for Effective Donations to Unregistered Nonprofits
- Verify Nonprofit Details: Ensure that the nonprofit organization you are donating to is legitimate by researching their credentials and mission.
- Use Accurate Information: Double-check the nonprofit's name and donation amount to avoid errors during the donation process.
- Leverage the Search Function: Utilize the search feature effectively by using relevant keywords to find the desired nonprofit quickly.
- Secure Your Payment Information: Always use secure connections when entering your credit card details to protect your financial information.
- Monitor Your Donations: Regularly check your Dashboard to keep track of your donations and their statuses.
- Engage with Nonprofits: After donating, consider reaching out to the nonprofit to express your support and learn more about their work.
- Save Payment Methods: Save your preferred credit cards for faster and more convenient donations in the future.
- Stay Informed: Keep an eye on your email for donation confirmations and updates from the nonprofits you support.
- Set Donation Goals: Establish clear donation goals to manage your contributions effectively and maximize your impact.
- Explore Different Organizations: Support a variety of nonprofits to diversify your contributions and help multiple causes.
Next Steps: Managing Your Donations
After successfully donating to an unregistered nonprofit, you can manage your contributions by:
- Tracking Donations: Monitor the status of your donations through your Dashboard.
- Reviewing Donation History: View past donations and transaction details for your records.
- Updating Payment Methods: Add or remove credit cards from your saved payment methods as needed.
- Engaging with Nonprofits: Return to the nonprofits you support to leave messages, share updates, and track their fundraising progress.
- Maximizing Your Impact: Use the app's features to discover new nonprofits and support a wider range of causes effectively.
By following this guide, you can efficiently donate to unregistered nonprofits on the Wishes App desktop version, ensuring your support reaches a broader range of organizations and makes a meaningful difference. If you need further assistance, don't hesitate to reach out to our support team.
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