20. How to Replenish “Your Wallet” on the Wishes App (Desktop)
20. How to Replenish “Your Wallet” on the Wishes App (Desktop)
Welcome to the Wishes App! This guide will help you, as an Ambassador, navigate the process of adding funds to your wallet using the desktop version of the app. Replenishing your wallet enables you to make donations efficiently and manage your contributions effectively. Follow the steps below to add funds to your wallet seamlessly.
Replenishing “Your Wallet” as an Ambassador
As an Ambassador, you have the privilege to add funds to your wallet, allowing for a streamlined donation experience. This guide outlines the steps to replenish your wallet, manage your payment methods, and understand the associated fees.
Step-by-Step Guide to Replenishing Your Wallet
Step 1: Log In to the Wishes App on Desktop
- Action: Launch the Wishes App on your desktop.
- Details: Ensure you are logged into your Ambassador account. If not, enter your email and password to access your profile.
Step 2: Navigate to the Wallet
- Action: Locate the "Wallet" button in the main menu below the navigation bar and click on it.
- Details: This will take you to your wallet overview page where you can view your current balance and manage funds.
Step 3: Click the "Add Funds" Button
- Action: On the Wallet page, click the "Add Funds" button.
- Details: This initiates the process to add money to your wallet.
Step 4: Verify Ambassador Status
- Action: If you are not an Ambassador, a prompt will inform you that you need to become an Ambassador to add funds.
- Details: Only Ambassador users have the ability to replenish their wallets. If you are not yet an Ambassador, refer to our How to Subscribe to Ambassador on Desktop guide to upgrade your account.
Step 5: Enter the Amount to Add
- Action: Input the amount of money you wish to add to your wallet in the designated field.
- Details: Ensure the amount is accurate to reflect your intended contribution.
Step 6: Select a Payment Method
You have two options to select a payment method for adding funds to your wallet:
Situation #1: Using a Saved Credit Card
- Action: Click on the "Select Card" button.
- Details: A list of your saved credit cards will appear.
- Action: Click on the "Use This Card" button next to the card you wish to use.
- Confirmation: Confirm your selection when prompted.
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Checkbox - Cover Fee: You will see a checkbox labeled "Cover fee" which is enabled by default.
- Action: If you prefer to cover the transaction fee, leave the checkbox selected.
- Action: To opt-out of covering the fee, simply click on the checkbox to deselect it.
- Result: Your payment will be processed using the selected saved credit card.
- Notification: Upon successful payment, a notification will appear confirming that funds have been added to your wallet.
Situation #2: Adding a New Credit Card
- Action: Click on the "Add New Card" button.
- Details: A form will appear for you to enter your new credit card details.
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Action: Fill in the required personal and card information:
- Card Number: Enter your 16-digit credit card number.
- Expiration Date: Input the card's expiration date in MM/YY format.
- CVV: Provide the 3-digit CVV code located on the back of your card.
- First Name and Last Name: Enter the name as it appears on your credit card.
- Address: Input your billing address.
- ZIP Code: Enter the ZIP code associated with your billing address.
- Action: Click the "Save Card" button to store your new credit card information securely.
- Action: After saving, click the "Select This Card" button to use it for your payment.
- Confirmation: Confirm your card selection when prompted.
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Checkbox - Cover Fee: You will see a checkbox labeled "Cover fee" which is enabled by default.
- Action: If you prefer to cover the transaction fee, leave the checkbox selected.
- Action: To opt-out of covering the fee, simply click on the checkbox to deselect it.
- Result: Your payment will be processed using the newly added credit card.
- Notification: Upon successful payment, a notification will appear confirming that funds have been added to your wallet.
Troubleshooting Wallet Replenishment Issues
Encountering problems while adding funds to your wallet? Here are some common issues and their solutions:
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"Add Funds" Button Not Visible:
- Description: Unable to locate or click the "Add Funds" button on the Wallet page.
-
Solution:
- Ensure you are logged into your Ambassador account.
- Refresh the page to update the interface.
- Check if there are any pending updates or notifications that need your attention.
- Contact support if the button remains invisible.
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Unable to Add Funds as a Non-Ambassador:
- Description: Receiving a prompt that you need to be an Ambassador to add funds.
-
Solution:
- Verify your account status. Only Ambassador users can replenish their wallets.
- If you are not an Ambassador, refer to our How to Subscribe to Ambassador on Desktop guide to upgrade your account.
-
Error When Selecting a Saved Credit Card:
- Description: Encountering an error message when trying to use a saved credit card.
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Solution:
- Ensure that the saved credit card information is up-to-date.
- Verify that your card has sufficient funds and is not expired.
- Refresh the page and try selecting the card again.
- Clear your browser’s cache and cookies, then attempt the process again.
- Contact support if the issue persists.
-
Error When Adding a New Credit Card:
- Description: Receiving an error message while entering new credit card details.
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Solution:
- Double-check all entered information for accuracy.
- Ensure that your credit card is active and has sufficient funds.
- Verify that you are entering the correct CVV and expiration date.
- Try using a different credit card if possible.
- Contact your bank or support for further assistance.
-
Donation Notification Not Appearing:
- Description: After adding funds, no confirmation notification appears.
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Solution:
- Ensure that all required fields are filled out correctly.
- Check your internet connection and refresh the page.
- Look for any pop-up blockers that might be preventing the notification from appearing.
- Contact support if the issue persists.
-
Funds Not Reflecting in Wallet:
- Description: After successful payment, the added funds do not appear in your wallet balance.
-
Solution:
- Refresh the Wallet page to update your balance.
- Log out and log back into your account to refresh your profile.
- Ensure that the payment was processed successfully by checking your email for a confirmation.
- Contact support if the funds still do not appear.
Need Assistance?
If you have any questions or need help while replenishing your wallet, please contact our support team at support@wishes.com. We're here to help you manage your funds and support the stories that matter most to you with ease.
Tips for a Smooth Wallet Replenishment Experience
- Ensure Sufficient Funds: Before initiating a wallet replenishment, verify that your credit card has enough balance to cover the desired amount and any applicable fees.
- Double-Check Information: Verify all entered details, including card number, expiration date, CVV, and billing address, to prevent errors.
- Secure Your Payment Method: Use strong passwords and enable two-factor authentication to protect your account and saved payment methods.
- Monitor Transactions: Regularly check your Dashboard to keep track of your wallet balance and transaction statuses.
- Understand Fee Implications: Be aware that opting to cover the fee will add an additional amount to your wallet replenishment.
- Save Payment Methods: Save your preferred credit cards for quicker and more convenient wallet replenishments in the future.
- Stay Informed: Keep an eye on your email for replenishment confirmations and updates from the Wishes App.
- Use Secure Connections: Always use secure and private internet connections when entering sensitive payment information to protect your data.
- Review Wallet Balance Regularly: Regularly check your wallet balance to manage your donations effectively and ensure you have sufficient funds for your contributions.
- Update Payment Methods: Keep your saved credit cards up-to-date by removing expired cards and adding new ones as needed.
Next Steps: Managing Your Wallet
After successfully replenishing your wallet, you can manage your funds and donations effectively by:
- Tracking Wallet Balance: Monitor your current wallet balance through the Wallet page.
- Reviewing Transaction History: View past replenishments and transactions for your records.
- Updating Payment Methods: Add or remove credit cards from your saved payment methods to keep your payment options current.
- Making Donations: Use your wallet balance to make donations to stories, nonprofits, and organizations seamlessly.
- Setting Donation Goals: Establish personal donation goals to manage your contributions and maximize your impact.
- Engaging with Stories: Return to the stories you support to leave additional messages, share updates, and track fundraising progress.
By following this guide, you can efficiently replenish your wallet on the Wishes App desktop version, ensuring your support reaches the intended stories seamlessly. If you need further assistance, don't hesitate to reach out to our support team.
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